Admissions Advisor

This is a fully remote position, open to applicants in District of Columbia, +4 more states.

📋 Description

• Act as an admissions specialist, providing guidance to students regarding suitable programs that align with their academic pursuits and interests.

• Handle a high volume of emails, texts, and outbound calls effectively.

• Respond to inquiries, resolve issues, and connect individuals with the appropriate CIEE team members.

• Ensure timely responses to incoming inquiries within 24 hours.

• Arrange timely follow-ups with prospective students.

• Assist prospective students throughout their inquiry and application journey.

• Collaborate with Institutional Relations managers to support partner institutions and devise student-service strategies.

• Achieve personal and team qualitative and quantitative objectives, including the number of completed applications and conversion rates.

• Facilitate on-campus student engagement activities as directed by the Manager.

• Participate in training sessions regarding product and company updates.

• Promote and sell additional products and services, such as internships.

• Record call details and update customer information in the company's CRM system.

• Travel to partner institutions for study abroad fairs, campus events, student representative support, and meetings with study abroad office staff.

⛳️ Requirements

• A Bachelor's degree or its international equivalent is required.

• 1–2 years of experience in a sales and/or customer-service-focused role is essential.

• Prior study abroad experience is highly preferred.

• High emotional intelligence (EQ), approachability, friendliness, empathy, and composure in all communications are necessary.

• Strong attention to detail and excellent problem-solving skills are required.

• Exceptional written and verbal communication abilities are essential.

• A service-oriented attitude is a must.

• Strong organizational and time-management capabilities are needed.

• Ability to multitask effectively is required.

• Capability to work independently as well as collaboratively within a team is necessary.

• Initiative and receptiveness to feedback and guidance are essential.

• Willingness to travel 5–10 times a year to partner institutions is required.

• A background check, reference check, and verification of education and employment will be conditions of employment.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive insurance coverage (life, travel, medical, dental, and vision).

• Flexible Spending Accounts/Health Savings Account options (medical and dependent).

• Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage.

• Sales incentive pay/on-target earnings.

• An international and collaborative work environment.