Admission Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for potential families.

• Assist families with information regarding enrollment requirements, tuition, financial aid, and available programs.

• Oversee the admissions process from initial inquiry to final enrollment.

• Review and validate enrollment documents, such as proof of residency and transcripts.

• Work in conjunction with Educational Concierge staff for academic pathway selection.

• Maintain admissions records within the SIS and CRM systems.

• Host virtual open houses and informational meetings.

• Collaborate with marketing and recruitment teams on admissions messaging.

• Keep updated on state-specific ESA programs and financial aid options.

• Manage customer service tickets in the CRM, resolving or escalating inquiries and technical issues as necessary.

• Document customer interactions and maintain thorough notes for each family.

• Support prospective families throughout their enrollment decision.

• Monitor and report on admissions metrics such as response times, conversion rates, and family engagement.

• Analyze trends to enhance admissions and customer service processes.

• Ensure accurate prospect and family data is maintained in the CRM.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in admissions, enrollment, student services, or a related area, preferably within an online or private school environment.

• Proficiency in student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite.

• Knowledge of education savings accounts (ESAs), financial aid, or tuition assistance programs is an advantage.

• Excellent customer service and communication skills.

• Strong organizational abilities and data management capabilities.

• Experience with CRM platforms and managing customer service tickets is a plus.

• High school diploma is required.

• A bachelor's degree is preferred.

• Capability to work independently in a remote environment while effectively collaborating with a team.

• Applicants must be authorized to work for any employer in the U.S.

• Employment Visa sponsorship is not available.

🏝️ Benefits

• Company-provided laptop.

• Access to Educational Concierge services for families.

• Goal-oriented tracking of student progress.

• Community-centered virtual learning programs.

• At-will employment.

• Equal employment opportunity.