Administrative Trainer

This is a fully remote position, open to applicants in Arizona, +29 more states.

📋 Description

• Achieve expert knowledge of Learning Division SOPs, systems, and workflows.

• Conduct training sessions on administrative processes, tools, systems, and workflows for both new and existing team members.

• Offer coaching and reinforcement to learners who require additional support.

• Design and implement training protocols along with practical learning experiences.

• Tailor training to accommodate varying experience levels, learning needs, and familiarity with technology.

• Evaluate learner comprehension and proficiency through practical application and demonstrations.

• Create, revise, organize, and maintain training materials, process guides, instructional resources, and training videos.

• Ensure the accuracy, clarity, visual effectiveness, and alignment of training content with current SOPs.

• Identify gaps in knowledge and outdated materials, and communicate suggested updates.

• Validate SOPs by adhering to and instructing them in practice.

• Identify and document unclear, inefficient, or ineffective processes, and relay issues to process owners.

• Validate updated SOPs and provide feedback on whether issues have been addressed.

• Assess employee competencies, identify knowledge gaps and recurring errors, and recommend training enhancements.

• Acquire proficiency in Learning Division software and instruct others on its effective use.

• Complete administrative and recurring operational tasks during periods of reduced training demand.

• Report to the Learning Division Administrative team and collaborate with process owners and leaders throughout the division.

⛳️ Requirements

• Must reside in one of the specified U.S. states: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, KY, MA, MD, MN, MO, MT, ND, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

• Excellent communication and interpersonal abilities.

• Highly skilled in Google Workspace, including Google Drive, Docs, Sheets, Slides, and Calendar.

• Comfortable learning and utilizing Notion, HubSpot, Linear, Vector, the OpenEd Platform, and Metabase.

• Proficient in using ChatGPT and Claude, with the ability to evaluate and review AI-generated content.

• Exceptionally organized and detail-oriented.

• Capable of learning and strictly adhering to SOPs at an expert level.

• Patient and adaptable to the diverse experiences and needs of learners.

• Able to discern whether issues stem from knowledge gaps, execution problems, or unclear documentation.

• Comfortable providing constructive feedback and addressing process concerns.

• Self-motivated, capable of managing multiple priorities, and accountable for commitments.

• Knowledge of SQL is a plus.

• Video editing skills are preferred.

• Experience with Notion is preferred.

🏝️ Benefits

• Bonus opportunity.

• Remote work arrangement.

• Equal opportunity employment.

• Participation in E-Verify.