Administrative, Customer Coordinator – HubSpot

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the complete “Ops, Admin & HubSpot” core process from start to finish

• Monitor and prioritize the shared inbox twice a day

• Respond promptly to all member inquiries and support requests

• Manage member support tickets, addressing general inquiries, policy modifications, cancellations, and payment concerns

• Execute policy administration utilizing HubSpot and Softsure

• Address member billing inquiries and payment-related issues

• Assist with banking confirmations and manage failed payments

• Ensure HubSpot CRM cleanliness throughout the entire member lifecycle

• Accurately manage deal stages and pipelines

• Track banking confirmations and fill out necessary fields

• Identify any system, process, or data issues impacting member experience or CRM integrity

• Collaborate closely with the Growth Manager on daily member operations

• Attend and actively participate in the weekly L10 team meetings

• Engage in Quarterly Planning sessions

• Propose and recommend process enhancements

• Resolve support tickets within established turnaround times while maintaining accurate and current CRM data

⛳️ Requirements

• Candidate must be based in the Philippines

• A minimum of 2 years of practical experience with HubSpot CRM

• Confidence in managing deals and pipelines, support tickets, workflows, and basic reporting

• Fluent in written and spoken English

• Prior experience in customer service, member support, or a similar customer-facing operations role

• Strong written and verbal communication abilities

• Exceptional attention to detail and capability to operate within structured processes, checklists, and essential requirements

• Comfortable addressing member inquiries and handling sensitive conversations with patience and empathy

• Strong systems discipline and the ability to maintain accurate and up-to-date CRM and operational data

• Availability to work during Philippines-based hours with significant overlap into Sydney business hours (AEST)

• Relevant experience in insurance, financial services, or another subscription-based industry is highly advantageous

• Comfortable working collaboratively with teams in Sydney and Manila

• Proactive attitude with confidence to identify and report process, system, or data issues, and propose improvements

• Open to coaching and capable of quickly learning new tools and systems

• Ability to disclose any ongoing roles or client engagements

• Ability to reflect this engagement on LinkedIn as an “Independent Contractor”

🏝️ Benefits

• 100% remote work from home

• Flexible time management as an independent contractor

• Meaningful overlap with Sydney business hours while maintaining contractor flexibility

• Coaching and opportunities to rapidly learn new tools and systems