Administrative Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Confidently navigate CentralReach to perform assigned administrative tasks and ensure accurate maintenance of client records.

• Verify that information is entered correctly, keep records updated, and promptly identify and report any errors or discrepancies.

• Engage with families in a friendly, professional, and courteous manner, offering administrative support as needed.

• Collaborate effectively with colleagues and relevant staff members to facilitate daily operations and ensure clear communication of information.

• Adhere to established procedures, complete tasks within expected timeframes, and maintain consistent follow-through.

• Safeguard sensitive client information while following the company’s privacy, confidentiality, and data-handling protocols.

• Report unresolved issues, system errors, or discrepancies to the appropriate supervisor as necessary.

• Provide assistance with additional administrative duties as required to support the operational needs of the team.

• Clarify which CentralReach functions have been utilized independently and demonstrate a thorough understanding of the administrative responsibilities handled.

⛳️ Requirements

• Proficient hands-on experience with CentralReach is essential.

• Strong spoken and written English communication skills.

• Excellent interpersonal skills, with the ability to communicate professionally with families and colleagues.

• Exceptional attention to detail and a high level of accuracy in handling data and records.

• Strong organizational skills and the capability to manage assigned tasks while adhering to established workflows.

• A friendly, approachable, dependable, and professional demeanor.

• Ability to maintain confidentiality when dealing with sensitive client information.

• Comfortable working independently, while also knowing when to seek clarification or escalate issues.

• Previous experience supporting an ABA therapy provider, behavioral health organization, or healthcare business is preferred.

• Experience in clinical or client record management, healthcare administration, or similar documentation processes is preferred.

• Familiarity with administrative workflows involving families, clinical teams, and client information is preferred.

• Strong English communication skills and direct experience with CentralReach are non-negotiable.

🏝️ Benefits

• Competitive salary and opportunities for professional development.

• Supportive work environment with a focus on collaboration.

• Access to resources and tools to enhance job performance.