Administrative Assistant – Behavioural Health

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Enter, update, organize, and maintain patient demographic, insurance, billing, and administrative information in the EHR/EMR.

• Review records to ensure completeness and address or follow up on any missing information.

• Keep electronic documentation well-organized and ensure information is assigned to the appropriate patient.

• Prepare and submit pharmacy prior authorization requests; gather necessary information, monitor submissions, and follow up with pharmacies and insurers.

• Process GeneSight orders by verifying required information, tracking orders, and documenting progress.

• Assist with insurance verification, billing follow-up, payment processing, and other revenue-cycle activities.

• Monitor outstanding billing and insurance issues and communicate with insurers regarding routine eligibility, claims, and administrative inquiries.

• Schedule, reschedule, and confirm psychological and behavioral-health assessment appointments.

• Coordinate appointments with patients, psychologists, clinicians, and administrative staff.

• Maintain professional communication with patients, pharmacies, insurance companies, healthcare institutions, and other external organizations.

• Accurately document calls and communications, routing clinical matters to licensed professionals as necessary.

• Provide support to therapists, psychologists, psychiatric providers, and administrative staff in daily administrative tasks.

• Utilize Google Workspace for communication, documentation, scheduling, meetings, and information management.

• Uphold strict confidentiality and adhere to HIPAA, privacy, cybersecurity, and data-security requirements.

• Utilize approved systems for protected health information and report any suspected privacy or security incidents.

⛳️ Requirements

• Bachelor's degree in Health Information Management, Healthcare Administration, Public Health, Health Services Management, Health Informatics, Business Administration with a healthcare emphasis, or a related field.

• 3–5+ years of administrative experience in a healthcare setting.

• Prior experience supporting healthcare professionals, clinics, hospitals, behavioral-health organizations, insurance firms, or similar environments.

• Experience using an EHR/EMR system is essential.

• Knowledge of healthcare administration, patient-information workflows, confidentiality, and HIPAA regulations.

• Strong skills in computer usage, data entry, organization, and prioritization.

• Excellent written and verbal English skills, with clear and professional telephone communication.

• Strong interpersonal and customer service abilities.

• Capability to work independently, meet deadlines, and manage multiple administrative tasks effectively.

• High proficiency in Google Workspace.

• Access to reliable high-speed internet and a professional, private workspace.

• Experience with or ability to quickly learn EHR/EMR systems, Google Workspace, pharmacy prior authorization portals, GeneSight ordering systems, healthcare billing/RCM systems, insurance portals, practice management and scheduling systems, as well as secure healthcare communication and payment processing systems.

• Preferred: experience in behavioral health, mental health, psychiatry, psychology, therapy, or counseling.

• Preferred: experience with pharmacy prior authorizations and appeals, GeneSight or similar diagnostic/laboratory order processing, healthcare billing or Revenue Cycle Management, scheduling psychological or behavioral-health assessments, insurance verification and communication with insurers, healthcare payment processing, U.S.-based healthcare organizations, and U.S. healthcare terminology and administrative procedures.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time schedule of 40 hours per week.

• 12–18 month contract term based on organizational needs, performance, and mutual compatibility.

• One-hour break during the workday.