Administrative Assistant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create, modify, update, and oversee guest reservations in company systems.

• Accurately and efficiently handle reservation changes, cancellations, reschedules, and guest requests.

• Confirm the accuracy of reservations, guest eligibility, promotional criteria, and relevant program guidelines.

• Audit reservation records to ensure completeness, accuracy, and compliance.

• Assist with reservation reconciliation and manage exceptions effectively.

• Provide support for inquiries related to reservations and resolve any issues.

• Maintain precise reservation documentation and guest records.

• Ensure that all reservation activities are thoroughly documented in the appropriate systems.

• Facilitate inbound and outbound communications with guests.

• Oversee leads, reporting, data maintenance, revenue generation, and operational support tasks.

• Collaborate closely with leadership, sales, marketing, operations, and contact center teams.

• Support business goals, enhance workflow efficiency, improve the guest experience, and contribute to organizational success.

⛳️ Requirements

• High School Diploma or equivalent experience is required.

• A minimum of one year of experience in administrative roles, reservations, contact centers, customer service, hospitality, sales, or operational support is preferred.

• Previous experience in revenue generation, upgrades, reservations, or sales is preferred.

• Familiarity with CRM, reservation, contact center, or reporting systems is preferred.

• Strong organizational and time-management skills are essential.

• Exceptional attention to detail and precision.

• Strong written and verbal communication skills.

• Proficient in Google applications, CRM systems, reservation platforms, and reporting tools.

• Ability to handle multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving capabilities.

• Ability to assess guest needs and suggest suitable upgrades and enhancements.

• Comfortable discussing pricing, promotions, packages, and value-added offerings with guests.

• Capable of working independently while effectively collaborating with cross-functional teams.

• Ability to learn and navigate various systems and processes.

• Maintain confidentiality and manage sensitive guest and company information appropriately.

🏝️ Benefits

• Autonomy and ownership over daily administrative operations.

• A collaborative and dynamic work environment.

• Opportunities to contribute to the growth of a hospitality platform.

• A culture that values growth and learning.

• Insight into the broader business impact.