Administrative Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Facilitate daily 15-minute sync meetings with 2–3 customer support interns to ensure alignment on priorities and review ticket queues

• Evaluate ticket resolution quality across various company platforms to uphold high support standards

• Act as the initial point of contact for intern FAQs and manage escalated or critical support inquiries

• Oversee the entire lifecycle of wholesale purchase orders from initial receipt to confirmed delivery

• Place orders for stock replenishment with suppliers and track inventory delivery timelines

• Serve as the main administrative liaison with primary contact representatives at wholesaler accounts

• Monitor outstanding balances and send systematic reminders for overdue invoices

• Conduct virtual onboarding and interactive training sessions for new clients and healthcare professionals

• Prepare and send welcome packs, onboarding documents, and platform access materials

• Organize and manage training schedules for members, clients, and providers

• Compile and present monthly performance and service reports to corporate clients

• Participate in a 15-minute daily huddle to review daily objectives, address blockers, respond to FAQs, and delegate escalated tickets

• Execute essential daily operational tasks, including processing wholesale purchase orders, stock replenishment, onboarding sessions, and monthly reporting

• Provide a structured end-of-day summary to leadership, detailing completed tasks, order/delivery statuses, intern ticket metrics, and items to be addressed the following day

⛳️ Requirements

• A minimum of 2 years of experience in virtual assistance, operations coordination, customer support, or administrative management

• Demonstrated capability to supervise junior team members, assess work quality, and offer clear guidance

• Proven experience in managing purchase orders, stock replenishment, and invoice tracking processes

• Outstanding written and verbal communication skills, characterized by high empathy and professionalism

• Ability to swiftly master digital tools, booking systems, and communication platforms

• Strong time management abilities with a track record of maximizing output within a defined 10-hour weekly schedule

🏝️ Benefits

• Part-time position, 10 hours per week

• Fully remote work environment