Administrative Assistant

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Assist current patients and oversee cases associated with appointments, prescriptions, and communication with providers.

• Manage patient interactions, both incoming and outgoing, primarily via phone.

• Address requests related to appointments, prescriptions, and support issues.

• Collaborate with healthcare providers, pharmacies, and internal teams.

• Oversee cases from start to finish while keeping patients updated.

• Ensure precise documentation within CRM/EMR systems.

• Perform daily operational tasks within established timelines.

• Collaborate effectively with patients, healthcare providers, and internal teams in a high-volume setting.

⛳️ Requirements

• Minimum of 2 years of recent, hands-on experience in online customer support (latest role or current position).

• Demonstrated experience managing inbound and outbound calls in English.

• Capability to thrive in a high-volume environment.

• Experience managing complex or sensitive cases.

• Background in healthcare (whether through education or practical experience with medical institutions).

• Familiarity with CRM systems, emphasizing attention to detail and data accuracy.

• Proficiency in English (both spoken and written).

• Availability to work primarily within US Eastern Time hours (EST).

• Commitment to a 5-day workweek (schedule may vary based on operational requirements).

• Reliable high-speed internet and an appropriate home office setup (including equipment for calls and a quiet workspace).

• Eligibility to work under a B2B contract from European Union countries.

• Exceptional communication skills characterized by empathy and clarity.

• Ability to maintain composure and professionalism in challenging situations.

• High level of responsibility and ownership.

• Strong organizational and prioritization abilities.

• Capacity to adapt to changing processes and workflows.

• Experience in healthcare, telehealth, or medical administration (preferred).

• Background in working with patients, healthcare providers, or pharmacies (preferred).

• Knowledge of prescription workflows (preferred).

🏝️ Benefits

• Fully remote collaboration (Europe-based) under a B2B model.

• Health insurance compensation available after the probation period.

• Compensation for sports and wellness activities.

• 19 paid vacation days each year.

• 3 additional wellness days annually.

• Paid sick leave for the initial 5 working days.