Administrative Assistant

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Assist current patients and oversee cases related to appointments, prescriptions, and communication with providers.

• Manage both incoming and outgoing communications with patients, primarily through phone interactions.

• Address requests related to appointments, prescriptions, and support issues.

• Collaborate with healthcare providers, pharmacies, and internal teams.

• Oversee patient cases from start to finish, keeping patients updated throughout the process.

• Ensure accurate documentation is maintained in CRM and EMR systems.

• Complete daily operational responsibilities within established timelines.

• Escalate complex or sensitive cases as needed and ensure proper follow-up.

• Uphold a high standard of communication, empathy, and professionalism in every interaction with patients.

• Coordinate with multiple parties, ensure data precision, and drive each case to resolution.

⛳️ Requirements

• A minimum of 2 years of recent, hands-on experience in online Customer Support, with Customer Support being your current or most recent position.

• Prior experience in a remote Customer Support role.

• Demonstrated experience managing inbound and outbound calls in English.

• Background in a high-volume customer-facing environment.

• Experience dealing with complex, sensitive, or escalated customer cases.

• A healthcare background through education, ongoing medical studies, or practical experience with medical institutions.

• Familiarity with CRM systems and a strong focus on detail and data accuracy.

• Fluent in English, both spoken and written.

• Excellent communication skills characterized by empathy and clarity.

• Capability to remain calm, professional, and solution-focused in challenging situations.

• Strong organizational and prioritization abilities.

• High level of responsibility, ownership, and meticulous attention to detail.

• Flexibility to adapt to changing processes and workflows.

• Availability to work Wednesday to Sunday, 11:00 AM - 7:00 PM PST OR Saturday to Wednesday, 11:00 AM - 7:00 PM PST.

• Willingness to work weekends as part of a standard 5-day workweek.

• Access to reliable high-speed internet and a suitable home office setup for phone-based support.

• Capability to work under a B2B contract from a country within the European Union.

• Preferred: Experience in healthcare, telehealth, or medical administration.

• Preferred: Experience working directly with patients, healthcare providers, or pharmacies.

• Preferred: Familiarity with prescription workflows.

• Preferred: Experience with EMR or healthcare management systems.

• Preferred: Experience within a US healthcare environment.

🏝️ Benefits

• Fully remote collaboration (Europe-based) under a B2B model.

• Health insurance compensation after the probation period.

• Compensation for sports & wellness activities.

• 19 paid vacation days each year.

• 3 additional wellness days annually.

• Paid sick leave for the first 5 working days.

• Equal Opportunity Employer dedicated to fostering an inclusive environment.