Activations Agent

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage both inbound and outbound sales calls to promote vacation packages.

• Assess customers according to company and tour criteria.

• Present package options, address objections, and finalize sales.

• Process payments, activate packages, and organize tours/travel schedules.

• Ensure accurate disclosures and adhere to compliance standards.

• Maintain CRM records and log customer interactions.

• Provide exceptional customer service and uphold professional communication.

• Meet sales, conversion, quality, and productivity targets.

• Work collaboratively with Verification, Credit, Reservations, and QA teams as necessary.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Previous experience in sales or call centers is preferred.

• Experience in timeshare or hospitality sales is advantageous.

• Capability to multitask in a high-paced environment.

• Proficiency in computer and CRM systems at an intermediate to advanced level.

• Strong skills in objection handling and closing sales.

• Quick adaptability to technical platforms or new learning systems is essential.

• Effective in establishing rapport, solving practical problems, and managing specific variables.

• Clear and competent communication abilities.

• Strong organizational skills to adjust to changing priorities in a fast-paced setting.

• Ability to communicate effectively with a diverse customer base via phone and in-person interactions.

🏝️ Benefits

• Commission structure.

• A dynamic, non-exempt team environment.

• Opportunity to impact owner satisfaction and enhance the guest experience.

• Access to modern tools for documenting communications and optimizing the guest journey.