Accounts Receivable Officer – Dayshift

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the accounts receivable processes, which include finalising invoices, allocating payments, performing reconciliations, and managing account administration through Xero.

• Assess and process customer order information obtained via the Order Management System (OMS) and integrations with eCommerce platforms.

• Detect and rectify discrepancies in pricing, discounts, and invoicing prior to finalising invoices.

• Handle customer account applications and facilitate the setup of new accounts.

• Daily allocation of customer payments while maintaining precise reconciliation records.

• Track overdue invoices and undertake debtor management tasks, including sending email reminders and following up on collections.

• Initiate escalation calls to customers regarding overdue accounts when necessary.

• Aid in managing medium- and high-risk customer accounts and escalate issues as needed.

• Oversee customer credit terms and help reduce financial risk.

• Report overdue debts and accounts receivable issues to the Finance Manager.

• Address customer inquiries concerning orders, products, accounts, and payments.

• Manage shared inboxes and ensure that inquiries are acted upon or escalated in a timely manner.

• Coordinate with dispatch and internal teams to enhance order fulfillment and account processing efficiency.

• Process credit notes in accordance with quality assurance requests.

• Create ad hoc reports and provide accounts receivable support to facilitate business decision-making.

• Assist with audit documentation, finance administration tasks, and training for staff as needed.

• Offer ongoing support to the Finance Manager and the broader team.

• Execute other relevant duties as required by the position.

⛳️ Requirements

• At least 3 years of experience in Accounts Receivable, Collections, Debtor Management, Order Management, Sales Support, or a comparable finance support role.

• Extensive experience in high-volume accounts receivable settings, including payment allocation, reconciliations, and collections.

• Proficient in conducting professional follow-ups with debtors via email and phone.

• Intermediate skills in Excel.

• Exceptional attention to detail and accuracy in financial and administrative processes.

• Outstanding written and verbal communication skills.

• Capability to work independently while effectively collaborating with internal stakeholders.

• Strong organisational, time management, and problem-solving skills.

• Ability to handle sensitive customer and financial information with confidentiality.

🏝️ Benefits

• Work from home.

• Dayshift: 0600 AM–0300 PM PHT (adjustments will be made for daylight saving time).

• Monday to Friday; weekends off.

• HMO with 2 free dependents and medical reimbursements.

• Government-mandated benefits.

• Opportunities to collaborate with leading companies in Australia and beyond.

• Training programmes aimed at career development.

• Engaging company outings, team activities, and wellness sessions.

• Supportive and inclusive culture.

• Dedicated managers focused on your growth and success.

• Competitive pay and benefits.

• Additional entitlements.

• Structured career development programs.