Accounts Receivable, Collections Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately process and manage accounts receivable transactions and customer account records in a timely manner.

• Allocate received payments to customer accounts and corresponding invoices.

• Reconcile customer accounts while investigating discrepancies, unapplied payments, and outstanding items.

• Oversee customer accounts according to agreed payment terms and prioritize overdue balances for follow-up.

• Maintain precise records of debtor aging.

• Conduct proactive outbound collection calls to both retail and trade customers concerning overdue balances, payment commitments, and options.

• Engage with customers about outstanding invoices and payment arrangements.

• Follow up on promised payments and document collection activities along with agreed actions.

• Issue customer statements, invoices, and other necessary account documentation.

• Address customer inquiries related to accounts, invoices, and payments while resolving discrepancies.

• Escalate aged, disputed, or higher-risk accounts as necessary.

• Maintain information regarding customer account terms and payment arrangements.

• Assist with month-end accounts receivable reconciliations and reporting tasks.

• Collaborate with Sales, Operations, Purchasing, and Finance to address account and payment issues.

• Provide additional finance and administrative support during periods of leave, illness, busy times, and shifting priorities.

• Identify recurring issues and propose enhancements to accounts receivable and collection processes.

• Perform other relevant duties as they arise.

⛳️ Requirements

• A minimum of 3 years of experience in accounts receivable, credit control, collections, or a comparable finance role is required.

• Proven experience in managing debtor accounts and following up on overdue balances is essential.

• Confidence in making outbound customer calls and discussing outstanding payments is crucial.

• A mature, confident, and professional demeanor in collections, including the ability to constructively manage challenging payment discussions, is required.

• Strong written and verbal communication skills are mandatory.

• Experience in allocating customer receipts and reconciling accounts is necessary.

• Exceptional attention to detail and accuracy in maintaining financial and customer records is essential.

• Strong organizational and time-management abilities, with the capacity to manage follow-ups, deadlines, and competing priorities, are required.

• A proactive and tenacious approach to debtor follow-up and cash collection is essential.

• Ability to work independently while effectively contributing to a small finance team is vital.

• Proficiency in Microsoft Excel and overall Microsoft Office skills is required.

• Familiarity with an ERP or accounting system is essential.

• Experience with Microsoft Dynamics Business Central is highly valued.

• Background in managing customer payment terms, arrangements, or credit control processes is highly regarded.

• Experience in wholesale, distribution, supply chain, or industrial product environments is highly regarded.

• Broader finance administration experience and flexibility to support other finance functions when needed are highly regarded.

🏝️ Benefits

• Work from home

• Monday to Friday; weekends off

• HMO with 2 free dependents and medical reimbursements

• Government-mandated benefits

• Opportunities to collaborate with leading companies in Australia and beyond

• Training programs for career development

• Engaging company outings, team activities, and wellness sessions

• Supportive, inclusive culture

• Dedicated managers focused on your growth and success

• Competitive pay and benefits

• Additional entitlements

• Structured career development programs

• People-first culture emphasizing stability, growth, and genuine care