Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and platform authority for Pennylane users.

• Act as the intermediary between client business owners, internal accountants, and accounting firms.

• Understand and investigate issues faced by users.

• Provide solutions or answers, escalating issues to technical teams when necessary.

• Assist in-house and firm accountants with data import into Pennylane for smoother migration.

• Acquire knowledge about the product, company, and its various departments through Pennylane Academy.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage increasingly complex customer inquiries.

• Develop and update customer-facing support resources.

• Share accounting expertise and practical insights with team members.

• Deliver structured feedback on customer usage to product teams.

• Identify areas needing improvement and spearhead projects that enhance team efficiency.

⛳️ Requirements

• Qualification or training in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Auditing, or Bachelor's in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, ideally spanning at least three tax seasons.

• Direct experience with business owners is advantageous.

• Interest in innovative tools and new technologies.

• Self-driven with the capability to independently solve problems and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills, with the ability to convey concepts clearly.

• Capability to understand and respond to customer needs, providing excellent service.

• Ability to work autonomously and collaboratively as part of a team.

• Flexibility to adapt to swift changes in the product.

• Willingness to learn and stay informed about product developments.

• Must not require visa sponsorship; the employer cannot employ individuals outside of Europe.

• Comfortable using ticketing systems (Intercom, Zendesk) and documentation tools (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, in addition to 5 weeks of paid leave.

• Opportunity to enhance your English skills through Busuu.

• Monthly budget to facilitate remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for work purposes.

• Regular company events, including quarterly Tech Days and an annual seminar.

• An inclusive and supportive work environment that promotes personal and professional growth.

• A highly flexible remote work culture.