Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform specialist for customers utilizing Pennylane for their accounting and financial management.

• Act as the intermediary between business leaders, internal accountants, and accounting firms.

• Comprehend the challenges users face on a daily basis.

• Investigate inquiries and offer responses or solutions.

• Elevate issues to technical teams when required.

• Assist corporate and accounting-firm accountants in importing their data into Pennylane to streamline migration.

• Complete training at Pennylane Academy to gain insights into the product, the company, and its various departments.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until they reach full resolution.

• Address increasingly complex customer requests.

• Create and enhance help resources to encourage customer self-service.

• Share accounting expertise and practical experience with team members.

• Provide product teams with structured feedback based on customer usage.

• Identify areas for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Audit (CCA), or Bachelor's degree in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Enthusiasm for innovative work tools and new technologies.

• Capability to work independently, solve problems autonomously, and devise solutions.

• Professional working proficiency in English.

• Strong writing abilities and the capability to clearly explain concepts to users.

• Proficient in understanding and responding to customer needs while delivering excellent service.

• Ability to work both independently and collaboratively within a team.

• Adaptability to rapid changes in the tool.

• Willingness to learn and keep abreast of product advancements.

• Knowledge of Pennylane is advantageous.

• Direct experience collaborating with a business leader is a plus.

• No visa sponsorship available; the application form states that the company cannot hire outside of Europe.

• The application form necessitates solid experience as an accountant in an accounting firm.

• Familiarity with ticketing or documentation tools such as Intercom, Zendesk, or Notion is required.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, in addition to 5 weeks of paid leave.

• Opportunities to improve your English through Busuu.

• A monthly allowance to support remote work or coworking space use.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Team sports and company events, including quarterly Tech Days and an annual retreat.

• Pennylane Academy and product training.

• Career prospects in specialized support, account management, or customer implementation.