Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for both clients and their accountants.

• Act as the intermediary between customer business leaders, internal accountants, and accounting firms.

• Gain insight into the challenges users face on a daily basis.

• Investigate inquiries and provide solutions or answers.

• Elevate issues to technical teams when required.

• Assist in-house and firm-based accountants in importing their data into Pennylane to streamline migration.

• Acquire knowledge about the product, company, and various departments through Pennylane Academy.

• Receive, assess, and resolve requests related to accounting.

• Monitor tickets until they are fully resolved.

• Manage increasingly complicated customer inquiries.

• Develop and update customer support documentation.

• Share accounting expertise and practical experience with team members.

• Communicate well-organized customer feedback to the Product teams.

• Identify improvement opportunities and spearhead projects.

⛳️ Requirements

• Accounting qualification or educational background (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Experience working directly with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven with the capability to independently solve problems and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication and instructional skills.

• Ability to comprehend and address customer needs, deliver outstanding service, and cultivate strong relationships.

• Capacity to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to swift changes in the platform.

• Eagerness to learn and keep abreast of product advancements.

• Visa sponsorship is not available; the company cannot hire candidates residing outside Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space usage.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.

• A Mac computer.

• Company events, including Tech Days every 3 months and an annual company seminar.

• A highly flexible remote work culture.