Accounting Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist hotel clients in Latin America with comprehensive accounting onboarding, which encompasses chart of accounts mapping, tax setup, revenue recognition configuration, reconciliation processes, and compliance with country-specific e-invoicing regulations.

• Convert customer business workflows into accurately configured environments within Cloudbeds.

• Facilitate integrations between Cloudbeds and various third-party accounting systems and ERPs, such as QuickBooks, Xero, M3, NetSuite, and local Latin American accounting solutions.

• Address accounting discrepancies, integration synchronization challenges, and configuration inquiries.

• Act as the internal expert on accounting practices within the Latin American hospitality sector, as well as on regional fiscal compliance matters.

• Contribute to the development of onboarding documentation and best practices for hospitality accounting processes.

• Work collaboratively with the Product and Engineering teams to communicate customer feedback and influence the product development roadmap.

⛳️ Requirements

• A minimum of 5 years of practical accounting or bookkeeping experience specifically in the hotel or hospitality sector — mandatory.

• Demonstrated experience in configuring or providing support for integrations between hotel Property Management Systems (PMS) and accounting or ERP software (e.g., QuickBooks, NetSuite, M3, or similar).

• Extensive knowledge of the fiscal and e-invoicing requirements of at least one Latin American country, with a general understanding across the wider region.

• Excellent customer-facing communication skills, with the ability to confidently engage hotel clients and their accounting teams via phone and video on a daily basis.

• Proficiency in both Spanish and English — a strict requirement.

• Ability to navigate SaaS platforms and quickly adapt to new tools with minimal guidance.

• Strong analytical skills to trace data flows, identify mapping discrepancies, and methodically troubleshoot integration issues.

• Candidates must currently be authorized to work in the location where the position is based, without the need for visa sponsorship.

• Proficiency in Portuguese is a significant advantage.

• Prior hands-on experience in hotel operations is considered a plus.

• Understanding of fiscal compliance requirements across various Latin American countries is an added advantage.

• Active personal utilization of AI tools or workflow automation is a bonus.

🏝️ Benefits

• Remote First, Remote Always.

• Paid Time Off (PTO) in line with local labor laws.

• Fully Paid Parental Leave.

• Home office stipend based on the country of residence.

• Opportunities for professional development through Cloudbeds University.

• Access to professional development resources, including manager training, upskilling, and knowledge transfer.