Accounting and Financial Management Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, assess, and evaluate user requests

• Comprehend users' challenges and the business context

• Deliver clear, informative, and customized responses

• Monitor tickets until they are fully resolved

• Refer complicated issues to the technical or product teams

• Maintain a high standard of service quality

• Assist in-house and accounting firm accountants in importing their data into Pennylane

• Grasp the complexities associated with transitioning from different accounting software

• Recognize potential challenges and manage their resolution

• Contribute to the enhancement of relevant processes and documentation

• Develop and refresh user support materials

• Identify recurring inquiries and encourage customer self-service

• Share your accounting expertise with the team

• Communicate pain points and requirements to the product teams

• Propose enhancements to internal processes and tools

• Gradually evolve into a product and domain expert, capable of pinpointing areas for improvement and spearheading projects

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor's degree in Administrative and Accounting Management, Master's degree in Accounting, Control and Audit (CCA), or equivalent

• Minimum of 3 years of experience in an accounting firm

• Ideally, experience with at least three tax seasons

• Previous direct interaction with business leaders is advantageous

• Strong understanding of accounting principles and the daily realities of accounting firms

• Interest in digital tools and emerging technologies

• Independence, curiosity, and problem-solving capabilities

• Excellent written communication skills with the ability to clearly explain complex subjects

• Strong customer service focus and interpersonal abilities

• Capability to work collaboratively and adapt swiftly

• Enthusiasm for learning and staying updated with product advancements

• Proficiency in professional English (reading, listening, and writing)

• Knowledge of Pennylane is a plus

🏝️ Benefits

• Alan Blue and Alan Mind health insurance

• Meal vouchers via Swile

• 6 to 12 additional RTT days on top of 5 weeks of paid vacation

• A monthly budget for working from home or from a coworking space

• Offices situated just a few minutes from Saint-Lazare station in Paris

• BSPCE equity package

• Access to 8,000 gyms and over 300 wellness activities through Gymlib

• A Mac

• Access to Busuu for improving your English

• Tech Days every three months and an annual company seminar

• Regular sports activities and events with colleagues

• An inclusive, supportive work environment that fosters personal and professional growth, both in the office and remotely