Account Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee transactional and programmatic custom print projects, customer orders, and replenishment initiatives.

• Act as the primary contact for print clients throughout the entire order process.

• Create and deliver lucrative customer quotes while adhering to targeted margin goals.

• Manage a pipeline of print opportunities and transform requests into sales.

• Collaborate with Sales, Sourcing, Print Support, Suppliers, and various internal teams.

• Address customer concerns, pinpoint root causes, and coordinate necessary corrective measures.

• Maintain proactive communication with customers during the quoting, proofing, production, fulfillment, and delivery phases.

• Analyze reports and performance metrics to boost sales, enhance operational efficiency, and support customer retention efforts.

• Ensure accurate documentation of customer records, project specifics, and business intelligence.

• Suggest and assist in the implementation of process enhancements.

• Support key performance indicators (KPIs) related to customer engagement, win rates, service levels, and sales achievements.

• Negotiate sales margins and collaborate with suppliers to meet customer and business goals.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 2 years of pertinent experience in print, digital copy, customer service, sales, or project management, ideally in a B2B setting.

• Strong skills in relationship-building and interpersonal communication.

• Professional telephone etiquette and customer interaction skills.

• Excellent written communication capabilities.

• Proficient in Microsoft Office and PC applications.

• Capacity to handle multiple projects simultaneously while maintaining attention to detail.

• Ability to foster relationships and tailor communication to diverse customers and stakeholders.

• Basic mathematical skills and aptitude for problem-solving.

• Capability to excel in a fast-paced, customer-centric environment.

• Bachelor's Degree in Business Administration or a related field is preferred.

• Bilingual skills (Spanish) are preferred.

• Experience in supporting print services, print production, or print-related business operations is advantageous.

• Strong computer skills and familiarity with web-based systems, with a quick learning ability for new technologies.

• Exceptional verbal, written, and interpersonal communication skills.

• Highly organized with robust project coordination capabilities.

• Experience collaborating with customers, suppliers, and cross-functional business teams.

• Ability to work effectively both independently and as part of a team.

• Proven track record of managing multiple priorities while ensuring high service levels and accuracy.

🏝️ Benefits

• Bonus plan.

• Generous paid time off, including one Floating Holiday each year.

• Flexible work arrangements, including adaptable work hours.

• 401(k) plan with company matching.

• Comprehensive medical, dental, vision, life, and disability insurance.

• Optional benefits available.

• Employee store discount.

• Discounts on mobile plans and movie tickets.