Account Solutions Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Create and suggest strategies to assist customers in preventing accounts from becoming excessively overdue and to bring accounts up to date where feasible.

• Formulate and recommend solutions to halt or prevent vehicle repossessions.

• Reach out to customers who are overdue on car payments through both inbound and outbound communication.

• Engage with customers in a professional and respectful manner to ensure accounts remain current.

• Maintain up-to-date customer contact and vehicle information.

• Address customer service inquiries, including the processing of one-time and recurring payments via phone.

• Utilize the call model to establish commitments that bring accounts current and/or prevent repossessions.

• Receive and respond to ongoing performance evaluations.

• Adhere to company policies, procedures, and legal standards.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• A high-speed internet connection with a minimum download speed of 15 Mbps.

• Prior experience in customer service and/or collections within a call center setting is preferred.

• Experience in the finance or automotive sectors is advantageous.

• Proven ability to deliver exceptional customer support or persuasive communication is desired.

• Capable of consistently, efficiently, and lawfully reaching out to customers who are behind on car payments.

• Proficient in negotiating and discussing sensitive financial matters while providing customer solutions.

• Ability to communicate clearly, professionally, and articulately over the phone.

• Competent in talking and typing simultaneously while taking notes.

• Flexibility in managing work schedules is essential.

• Basic knowledge of computer components and the ability to assemble/troubleshoot company-issued equipment.

• Proficient in operating company-issued computers, headsets, and cameras.

• Capable of navigating multiple computer applications concurrently.

• Familiarity with Microsoft Office applications such as Outlook and Teams.

• Ability to document account notes clearly and efficiently.

• Capacity to work independently as well as collaboratively in a team setting.

• Mandatory participation in a five-week virtual training program from Monday to Friday, 8am–5pm EST, commencing 1/11/2027.

🏝️ Benefits

• Unlimited monthly bonus potential based on performance.

• Estimated average bonus target of $700 per month.

• Paid on a bi-weekly basis.

• Annual hourly pay increases tied to performance.

• 401(K) matching program.

• Adoption assistance available.

• Parental leave policy.

• Tuition reimbursement options.

• Comprehensive medical, dental, and vision insurance coverage.

• Additional nonstandard benefits offered.