Account Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Build and sustain relationships with both strategic national and local accounts.

• Provide high-quality products, exceptional service, and prompt deliveries.

• Recognize and implement solutions that enhance customers’ packaging requirements, improve product performance, and reduce waste at GP box plants.

• Serve as the communication bridge between customers and GP internal teams, which include customer service, quality, design, production, accounting, and shipping.

• Ensure high visibility and maintain open communication with national account customers.

• Regularly visit customers to discuss quality initiatives, obtain feedback, and execute necessary measures.

• Assist customers with item trials.

• Oversee credit reconciliations with customers at the end of each month.

• Attend GP facilities for team meetings, sample collection, and distribution as required.

• Nurture long-lasting customer partnerships.

• Collaborate with the GP quality team during customer visits to ensure adherence to quality standards.

• Document activities and manage data utilizing Microsoft Office 365 and Microsoft Dynamics CRM.

• Report directly to the Area Sales Manager.

⛳️ Requirements

• Proven experience in outside sales, account management, supply chain/operations, or a related commercial sector.

• Willingness to travel approximately 60–75% within the designated territory.

• Strong critical thinking abilities, with a knack for addressing challenges both logically and creatively.

• Experience in corrugated/packaging and/or outside sales.

• A Bachelor’s degree or higher is required.

• Proficiency in using Microsoft Office 365 and Microsoft Dynamics CRM.

• Must successfully complete a drug test if mandated by state law.

• Must meet E-Verify employment verification requirements.

🏝️ Benefits

• Variable compensation, which may be awarded as a monetary bonus or in another format.

• Company-provided vehicle.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible spending accounts.

• Health savings accounts.

• Life insurance coverage.

• Accidental death and dismemberment (ADD) insurance.

• Disability insurance coverage.

• Retirement plan.

• Paid vacation/time off.

• Educational assistance programs.

• Infertility assistance available.

• Paid parental leave.

• Adoption assistance programs.

• Option for remote, home-based work arrangements.