Account Representative – Experienced

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a high volume of incoming and outgoing calls related to consumer accounts, including calls generated by a dialer.

• Evaluate each consumer's circumstances and negotiate payment arrangements and settlements.

• Accurately record every conversation in detail.

• Adhere to consumer protection regulations pertinent to the role.

• Operate on camera throughout the entire shift.

⛳️ Requirements

• At least 2 years of experience in debt collections.

• Experience in third-party collections is highly preferred.

• Demonstrated success in achieving collection targets.

• Excellent negotiation skills for obtaining settlements and payment plans.

• Familiarity with FDCPA and Regulation F.

• High school diploma or GED is required.

• Access to reliable high-speed internet and a quiet, private workspace.

• Must reside in Florida.

• Proficiency in Spanish is an advantage.

🏝️ Benefits

• Monthly bonus opportunities.

• Option to work from home.

• Fixed schedule with weekends off.

• Paid holidays and time off.

• Company-provided computer equipment.

• Comprehensive paid training.

• Medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Access to free confidential counseling through the employee assistance program.

• 401(k) retirement plan.

• Company-paid life and Accidental Death & Dismemberment (AD&D) insurance.

• Disability insurance coverage.

• 8 paid holidays.

• Paid vacation and sick leave (16 days annually for the first 3 years).

• Referral bonuses available.