Account & Relationship Management Executive – Clinical Technology

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee and expand a portfolio of key healthcare accounts throughout Queensland and other designated regions.

• Drive revenue growth through renewals and new business initiatives for UpToDate, Lexidrug, and Expert AI.

• Meet and surpass annual sales and renewal goals.

• Manage the entire customer lifecycle, including renewals, upselling, and acquiring new business.

• Create and implement strategic account plans.

• Identify opportunities for expansion within current accounts and target new prospects.

• Maintain a precise sales pipeline and provide regular updates on forecasting.

• Generate new business opportunities in both public and private healthcare sectors.

• Facilitate solution-based sales discussions that focus on clinical, operational, and strategic results.

• Navigate complex sales processes that involve multiple stakeholders and procurement procedures.

• Cultivate relationships with clinical leaders, executives, procurement teams, digital health leaders, and other key influencers.

• Enhance customer usage and adoption of UpToDate, Lexidrug, and Expert AI.

• Assist with implementation, training, and initiatives to engage customers.

• Identify and mitigate risks that could impact renewals or customer satisfaction.

• Develop partnerships with state government health agencies, public hospitals, health networks, and healthcare organizations.

• Comprehend government procurement frameworks and tender processes.

• Keep an eye on market trends, healthcare policy changes, and funding initiatives.

• Represent Wolters Kluwer at industry events and customer meetings.

• Collaborate with Customer Success, Marketing, Product, Clinical Consulting, Leadership, and APAC teams.

• Share market insights and customer feedback to aid product development and business strategies.

⛳️ Requirements

• A Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or a related field.

• At least 5 years of successful experience in B2B sales or account management.

• A proven history of achieving or surpassing sales targets.

• Experience managing enterprise or strategic accounts.

• Strong background working with government, healthcare, or public sector organizations.

• Established relationships across the C-suite in Australia.

• Demonstrated capability to handle complex sales cycles and engage multiple stakeholders.

• Exceptional presentation, communication, and negotiation skills.

• Strong commercial understanding and analytical skills.

• Willingness to travel approximately 30% domestically within Queensland and other assigned regions.

• Preferred: Experience in selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions.

• Preferred: Experience selling to hospitals, health systems, universities, and government healthcare agencies.

• Preferred: Familiarity with clinical workflows and healthcare decision-making processes.

• Preferred: Experience with CRM systems, such as Salesforce.

🏝️ Benefits

• Competitive salary.

• Commission plan.

• Additional benefits.

• Opportunities for career development and advancement within a global organization.

• Flexible Working Arrangement – Including Work from Anywhere and hybrid working options.

• Work with leading healthcare technology solutions.

• Chance to make a significant impact on healthcare quality and patient outcomes.