Account & Relationship Executive

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Preserve revenue within current Sentri7 Drug Diversion and/or IVWF accounts

• Build trusted advisor relationships at the executive level with hospitals and health systems

• Comprehend assigned accounts and map out decision-makers to implement retention strategies

• Recognize and secure new revenue opportunities for professional services, add-on interfaces, and reconfiguration initiatives

• Identify opportunities for expansion of additional modules and engage the local Sales Director to facilitate closures

• Keep accurate forecasts and provide management with updates regarding retention and new revenue prospects

• Manage customer relationships and emphasize the value of Wolters Kluwer solutions

• Stay informed about competitors and compete effectively at the healthcare executive level

• Drive and finalize renewal opportunities

• Ensure high customer satisfaction through a customer-centric approach

• Support team success within a collaborative environment

• Foster effective cross-functional relationships with sales, implementation, marketing/product management, and product support teams

• Report customer concerns, update the business, and provide closed-loop feedback

• Compile and present customer insights for the product roadmap to Product Management

• Develop knowledge of Wolters Kluwer products, industry trends, and complementary as well as competitive products

• Collaborate with Marketing to understand the competitive landscape and craft responses to competitive threats, including EMR vendors

• Collect and create best practices for product implementation and usage for customer dissemination

• Represent Wolters Kluwer within the industry

• Utilize the Wolters Kluwer Health product portfolio and existing relationships in renewal strategies

• Engage in professional development activities

• Manage time and company resources effectively

• Perform other duties as assigned

⛳️ Requirements

• Bachelor's degree required

• 5+ years of successful technology-related sales or account management experience within the healthcare sector

• Minimum of 5 years managing large healthcare accounts; 7+ years preferred

• Required experience in the healthcare industry (vendor or customer)

• Proven track record of selling to or managing C-suite executives in a complex B2B environment

• Experience with customer relationship management software (e.g., Salesforce)

• Ability to create executive-level content and deliver polished presentations

• Demonstrable success in managing substantial opportunities

• Exceptional oral and written communication skills, professionalism, and capacity to maintain confidentiality

• Consistent, clear, and timely Salesforce hygiene

• Technical proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; advanced/expert level preferred

• Highly desired experience in supporting the implementation or optimization of clinical software in a healthcare setting

• Experience in developing and executing strategic account plans

• Proficient in analyzing metrics to provide insightful guidance

• Experience in calculating and analyzing ROI

• Background in providing consultative services to clients

• Familiarity with forecasting and strategic planning

• Strong account management and sales capabilities

• Advanced business and financial acumen

• Ability to balance customer needs with overall business profitability

• Skill in identifying problems and implementing or recommending solutions

• Understanding of solutions selling methodology

• Excellent organizational and prioritization skills

• Capability to make difficult decisions and communicate professionally

• Strong attention to detail

• Ability to work independently

• Up to 25% out-of-state travel may be required

🏝️ Benefits

• Medical, Dental, & Vision Plans

• 401(k)

• FSA/HSA

• Commuter Benefits

• Tuition Assistance Plan

• Vacation and Sick Time

• Paid Parental Leave

• Commission eligibility