Account Manager – Social & Creative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of client confidence and satisfaction through the use of AI tools and effective workflows.

• Establish trustworthy relationships with clients and maintain proactive communication.

• Gain an understanding of client strategy, stakeholders, services, commercial context, target audiences, creative vision, preferences, and challenges.

• Convert client vision into actionable briefs, content calendars, campaigns, and deliverables.

• Evaluate creative assets and provide constructive feedback on copy, design, and video work.

• Clarify client requirements, strategic priorities, responsible parties, dependencies, decisions, and subsequent steps.

• Oversee the coordination of delivery across services, teams, timelines, blockers, and dependencies.

• Utilize agents and reusable workflows for tasks such as preparation, action tracking, planning, research, reporting, and follow-up.

• Balance client relationships, delivery realities, commercial context, capacity, risk, and overall account health.

• Identify issues and escalate them with supporting evidence, potential solutions, and recommendations.

• Safeguard the quality and value of creative, operational, strategic, and technical services.

• Highlight account sentiment, risks, opportunities, scope pressures, decisions, approvals, and follow-up actions.

• Connect clients with the broader expertise available within Storm.

• Recognize and cultivate opportunities arising from client needs, service gaps, relationship signals, campaign moments, and operational challenges.

• Enhance account communication, reporting, documentation, AI workflows, and addressing blockers.

• Mentor teammates in evidence-based problem-solving techniques.

• Keep abreast of developments in account management, social platforms, creative work, and related services.

• Encode effective methodologies into reusable skills and workflows, and instruct the team on these practices.

⛳️ Requirements

• Solid background in creative or social media account management.

• Proven experience in presenting creative concepts and strategies to clients.

• Evidence of managing client relationships, stakeholder communications, account delivery, or navigating complex operational discussions.

• Strong creative and social judgment in areas of copy, design, and video.

• Demonstrated practical use of AI tools and agents in professional work, academic studies, or personal projects.

• Capacity to evaluate AI outputs against client strategy, service quality, commercial context, factual accuracy, commitments, and brand standards.

• Systems-thinking approach to consistent account work and workflow optimization.

• High level of agency and responsibility; ability to escalate issues promptly.

• Commercial awareness of scope pressures, service gaps, account risks, and growth opportunities.

• Curiosity about operational, strategic, and technical aspects.

• Familiarity with tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar platforms.

• Excellent written and verbal communication skills.

• Strong attention to detail while working efficiently.

• Passion for AI-enabled knowledge work.

• Eligibility and legal right to work in Canada.

• Availability to work from 9:00 am to 5:30 pm Pacific Time.

• High School and University grades required for application consideration.

🏝️ Benefits

• 33 days of paid leave and benefits.

• Fully remote work opportunity within Canada.

• Access to a high-end, fast computer.

• Utilization of the latest software and AI tools.

• Provision of modern hardware, approved AI tools, collaboration systems, and AI Operations support.

• Optional submission of work samples or portfolios is regarded as a bonus.