Account Manager – Restaurant Catering

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct weekly 60-minute sessions with each client in either English or Spanish.

• Create and maintain catering menus, per-person pricing, and catering listings.

• Ensure each client’s Google Business Profile and website are up-to-date.

• Develop catering procedures, packing guides, and training materials for staff.

• Prepare forms and applications for clients to review, sign, and submit independently; never sign documents on behalf of clients.

• Assist clients in navigating local zoning and state liquor permit processes, providing procedural support only, without offering legal, financial, or tax advice.

• Monitor orders and weekly meal volume, aiding each client in achieving catering goals.

• Maintain a session log after each meeting to document contractor actions, client actions, and signed documents.

• Promptly escalate issues, opportunities, and SEO or social media requests to the owner.

• Manage delegated user access to client accounts while safeguarding confidential information, avoiding handling passwords, Social Security numbers, or bank details.

⛳️ Requirements

• Proficient in written and spoken English.

• Professional proficiency in Spanish is strongly preferred.

• Minimum of two years of experience in account management, client success, or marketing, preferably in restaurants, hospitality, or small businesses.

• An MBA or equivalent business experience at that level.

• Proficiency with Google Workspace, video conferencing tools, CRM systems, and website editors.

• Excellent organizational skills and the ability to manage multiple clients with minimal supervision.

• Full-time availability during U.S. Eastern business hours, with client sessions primarily scheduled between 9:30 and 11:00 a.m. and 2:00 and 4:30 p.m. ET. Candidates in other time zones must verify their ability to accommodate these time slots.

• Experience in the restaurant or food service industry.

• Familiarity with online ordering or catering platforms.

• Skills in graphic design or menu design.

🏝️ Benefits

• We provide health insurance for contractors.

• Holiday Extra Pay.

• Work hours typically align with standard U.S. business hours, with some flexibility based on client needs.

• This is a fully remote position.

• We prioritize the mental health of our team members and offer mental health days to support their well-being.

• In addition to the base salary, performance-based incentives are available.

• An annual review and appraisal process is conducted.

• There are numerous opportunities for professional growth and advancement within the company.