Account Manager – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the daily interactions, strategy, and coordination of delivery for customers assigned to the managed services team.

• Act as the main coordination liaison between customers and Dizzion’s Product, Development, Engineering, Support, and various internal teams.

• Manage product and delivery relationships for designated accounts, serving as a reliable point of contact for customers.

• Gain insight into customers’ businesses, environments, objectives, contracted services, priorities, and criteria for success.

• Foster relationships across operational, technical, and executive stakeholders.

• Develop account strategies and engagement plans that align with customer priorities and desired business outcomes.

• Facilitate regular customer meetings, business reviews, status calls, and executive updates.

• Monitor customer health, priorities, risks, concerns, upcoming needs, and opportunities.

• Identify and coordinate the resolution of issues impacting customer satisfaction, retention, or delivery.

• Collaborate with Sales and Customer Success leadership regarding renewals, expansion opportunities, and overall account strategy.

• Oversee projects related to customer initiatives within managed services agreements and contracted scopes of work.

• Convert customer commitments and requirements into actionable workstreams, deliverables, milestones, owners, and timelines.

• Coordinate efforts across Product, Development, Engineering, Support, Operations, and other internal resources.

• Maintain project plans, timelines, dependencies, action items, decision logs, risks, and status updates.

• Ensure accountability for customer deliverables and address any delays, dependencies, or resource limitations.

• Define, prioritize, document, and direct customer requests to the appropriate internal teams.

• Track progress from initiation to completion and provide customers with clear and accurate updates.

• Navigate changes in scope, priority, timing, or requirements while effectively communicating their implications.

• Proactively escalate risks and facilitate decisions to maintain project momentum.

• Create and present customer-facing status reports and presentations.

• Interpret technical and development updates for business and executive stakeholders.

• Set clear expectations regarding timelines, responsibilities, dependencies, and delivery outcomes.

• Prepare and lead account reviews and executive business assessments.

• Keep documentation current for customer commitments, decisions, requirements, and follow-up actions.

⛳️ Requirements

• A minimum of 5 years of experience in account management, customer success, project management, managed services, technical account management, or a comparable customer-facing role.

• Proven experience managing intricate B2B technology or managed services accounts.

• Exceptional project management skills, including the ability to manage concurrent workstreams, timelines, dependencies, stakeholders, and deliverables.

• Experience collaborating cross-functionally with Product, Engineering, Development, Support, and commercial teams.

• Strong skills in customer relationship management and stakeholder engagement, particularly with senior and executive-level clients.

• Capability to comprehend technical concepts and convey them effectively in business and customer communications.

• Excellent written, verbal, presentation, and meeting facilitation abilities.

• Strong organizational skills and meticulous attention to detail.

• Ability to function effectively amidst shifting priorities and multiple teams involved in customer delivery.

• Preferred: Experience with SaaS, DaaS, cloud infrastructure, virtual desktop environments, IT managed services, or enterprise technology.

• Preferred: Background in managing enterprise or strategic accounts with complex technical environments.

• Preferred: Experience working alongside development or engineering teams on customer-specific requirements and deliverables.

• PMP, Agile, Scrum, or related project management experience or certifications are advantageous but not mandatory.

🏝️ Benefits

• Equal Opportunity Employer protections.

• Full-time FLSA exempt status.