Account Manager – Personal Protection

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee and enhance relationships with a portfolio of spinner and weaver accounts throughout Western and Central Europe.

• Create account strategies that foster customer retention, revenue expansion, margin management, and opportunity assessment.

• Act as the primary commercial liaison for assigned accounts, handling forecasting, pricing, customer communications, order fulfillment support, payment inquiries, and account strategies.

• Discover, qualify, and promote new business opportunities within the Personal Protection sector.

• Establish connections across the textile supply chain, including spinners, weavers, fabric manufacturers, converters, and stakeholders in garment production.

• Cultivate relationships with procurement, commercial, product development, and technical representatives within customer organizations.

• Collaborate internally on pricing, forecasting, product availability, technical assistance, customer service, and commercial priorities.

• Keep precise records of opportunities, accounts, and forecasts, contributing to regular business evaluations.

• Track customer activities, competitive trends, and market demands, translating insights into strategic commercial actions.

• Collaborate with Marketing, Product Management, Technical, Sales, Customer Service, and Supply Chain teams to address issues and foster growth.

• Engage in customer meetings, industry events, trade shows, and value-chain interactions throughout Europe.

• Support growth initiatives focused on Nomex® and Kevlar® yarn and staple products catering to flame-resistant apparel, emergency response applications, industrial workwear, mechanical protection, and related Personal Protection markets.

• Allocate approximately 50% of time to managing and nurturing existing accounts, and 50% to developing new business prospects.

• Contribute to revenue growth and opportunity development goals through the commercial incentive program.

⛳️ Requirements

• A Bachelor's degree in Textile Engineering, Engineering, Business, Marketing, Science, or a related field.

• 3-5 years of experience in account management, sales, business development, customer service, or another commercial role within a relevant industry.

• Proficient understanding of textiles, with experience or education related to spinning, yarns, weaving, fabrics, technical textiles, or related markets.

• Proven initiative in identifying and pursuing new business opportunities.

• Capability to manage customer relationships with precision, responsiveness, and commercial discipline.

• Exceptional communication, organization, and cross-functional collaboration abilities.

• Ability to work across diverse countries, cultures, and internal functions.

• Growth-oriented mindset with a readiness to travel, build relationships, and seek new opportunities.

• Willingness to travel throughout Europe roughly 50% of the time.

• Fluency in English (written and spoken) is mandatory.

• Proficient in effectively communicating with customers, suppliers, and internal stakeholders across multiple European nations.

• An English resume must be attached to the application.

• Experience collaborating with spinners, weavers, fabric manufacturers, converters, or other partners in the textile value chain.

• Knowledge of Personal Protection, industrial workwear, flame-resistant apparel, protective garments, technical textiles, or related applications.

• Experience with engineered yarns, specialty fibers, technical fabrics, or similar materials.

• Experience balancing existing account management responsibilities with proactive prospecting and new business development.

• Proven record of developing new customer relationships and converting opportunities into commercial growth.

• Familiarity with pricing, forecasting, pipeline management, and customer relationship management tools.

• Technical or engineering background with experience in commercial or customer-facing roles.

• Proficiency in additional European languages, particularly German, French, or Polish, is a plus.

🏝️ Benefits

• A commercial sales incentive program offering the chance to earn additional compensation based on business performance and growth goals.

• Opportunities to gain extensive commercial experience and develop expertise in technical textiles, protective apparel, and specialty materials.

• Exposure to key Personal Protection markets along with future leadership development opportunities.

• Cross-functional collaboration with Sales, Marketing, Product Management, Technical, Customer Service, and Supply Chain teams.

• Participation in customer meetings, industry events, trade shows, and value-chain engagements throughout Europe.