Account Manager – Performance Marketing

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take charge of account strategy and success planning by establishing goals, KPIs, priorities, and quarterly roadmaps for each client.

• Foster and manage client relationships, including regular meetings, stakeholder engagement, expectation management, and documentation of next steps.

• Oversee account performance by analyzing ROAS, CPA, CAC in relation to LTV, and metrics for organic growth.

• Recognize challenges and opportunities, coordinating actions with channel owners.

• Identify and outline opportunities for account growth, expansions, tests, and new initiatives.

• Oversee the health of accounts, focusing on retention, renewal, and risk management across a multi-client portfolio.

• Develop mitigation strategies to ensure consistent value delivery.

• Lead a team of cross-functional specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.

⛳️ Requirements

• A minimum of 5 years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).

• Experience serving as the primary contact for multiple client accounts at the same time (required).

• Strong grasp of performance marketing fundamentals, including paid advertising, attribution, KPIs, and optimization strategies (required).

• Experience with accounts driven by paid advertising across Paid Search, Paid Social, and Programmatic/DSP (required).

• Documented success in enhancing client retention or expanding accounts, with specific examples (required).

• Proficient in English, both written and spoken, and comfortable leading strategic discussions with senior client stakeholders (required).

• Availability to work with consistent overlap with US business hours (required).

• Background in managing SEO-driven accounts or hands-on SEO experience (advantage).

• Experience collaborating with US or international clients (advantage).

🏝️ Benefits

• Fully distributed team across the US, LATAM, Europe, and APAC.

• Flexible work environment.

• Opportunities for learning, experimentation, cross-training, and professional growth.

• Emphasis on work-life balance.

• Collaboration with specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.