Account Manager II

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Build and sustain robust relationships with partners in the BaaS services industry.

• Address partner concerns and keep partner executive teams informed about issues.

• Act as the main operational contact for partners' inquiries, concerns, and service requests on a daily basis.

• Deliver a customer-centric experience for Pathward’s partners.

• Comprehend partner objectives and create customized solutions to fulfill their needs.

• Work collaboratively with cross-functional teams to assess, design, and roll out new programs and services.

• Offer consultative and results-driven support and guidance throughout the implementation process.

• Exhibit expertise in program requirement documents and additional features.

• Advocate for partner needs and promote their success within the organization.

• Proactively tackle issues and challenges to surpass partner expectations.

• Analyze partner monitoring metrics to pinpoint potential gaps and necessary remediation.

• Achieve or surpass SLA standards to enhance speed to market and partner satisfaction.

• Navigate a complex regulatory landscape.

• Manage intricate partner portfolios.

• Evaluate and manage risks in an evolving environment.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent education and professional experience.

• Generally, 3+ years of experience with a bachelor’s or equivalent.

• Strong creative thinking and problem-solving skills.

• Ability to build rapport and communicate effectively with diverse partners and management.

• Expertise in customer service and the capacity to advocate for the partner.

• Understanding of partners and their roles within the payments industry.

• Professional maturity to thrive in and contribute to a growing organization.

• Capability to work effectively in a fast-paced setting while managing multiple partners and objectives.

• Ability to facilitate rapid solutions for partner ideas and concerns.

• Meet or exceed team and organizational goals as specified by leadership.

🏝️ Benefits

• Annual performance-based incentive opportunity.

• Health insurance.

• 401(k) retirement benefits.

• Life insurance.

• Disability benefits.

• Paid time off.

• Comprehensive benefits package for eligible employees.