Account Manager, Health and Wellness

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain robust relationships with key stakeholders in the current customer base via phone, video, email, and in-person interactions to comprehend their business objectives and challenges.

• Design and implement strategic account plans aimed at uncovering growth opportunities and promoting expansion within designated accounts.

• Gain a comprehensive understanding of customers' business requirements and align them with appropriate products and solutions.

• Identify and pursue avenues for upselling and cross-selling additional products and services that resonate with customer needs and goals.

• Act as the customer advocate within the organization, championing their needs and ensuring they receive superior service.

• Proactively oversee contract renewals to maintain high renewal rates and minimize churn.

• Collaborate with the Customer Success team to ensure customers effectively adopt and utilize our solutions to achieve their targeted outcomes.

• Address and resolve customer issues and concerns swiftly and effectively, coordinating with internal teams as necessary.

• Maintain precise records of sales activities, leads, and opportunities within the CRM system.

• Develop and manage a sales pipeline of opportunities to meet monthly, quarterly, and annual objectives.

• Utilize sales dashboards to identify areas for focus and activity.

• Provide regular updates and reports on account status, growth prospects, and customer satisfaction metrics to management.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field is preferred.

• 3+ years of experience in software sales, ideally within the SMB and mid-market sectors.

• Excellent interpersonal abilities with a talent for building and nurturing strong relationships with customers and internal stakeholders.

• Capacity to think strategically and recognize growth opportunities within current accounts.

• Strong grasp of sales processes and techniques for upselling and cross-selling.

• Exceptional verbal and written communication skills, with the capacity to present information clearly and convincingly.

• Strong problem-solving capabilities with the ability to effectively address and resolve customer issues.

• Deep commitment to customer satisfaction and success, with a proactive, customer-centric approach.

• Ability to analyze customer data, market trends, and account metrics to guide strategy and decision-making.

• Exceptional organizational and time management skills, with attention to detail and the ability to manage multiple accounts and priorities concurrently.

• In-depth understanding of the software technology industry and its market dynamics.

• Proficient in MS Office and CRM software (e.g., Salesforce, HubSpot) and customer success tools.

• Quick and adaptive learner focused on enhancing customer and business processes.

• Advanced negotiation skills.

• Motivated by achieving and surpassing targets, with a strong emphasis on results.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.

• A supportive and collaborative team environment.