Account Manager – Enterprise Partnerships, Licensing

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for Pantone Color Institute and Enterprise Licensing clients post-sale.

• Oversee client relationships after contract signing.

• Ensure successful project execution, client satisfaction, retention, and sustainable account growth.

• Function as the main point of contact for enterprise clients on a daily basis.

• Cultivate relationships with client stakeholders and serve as a trusted advisor throughout the partnership journey.

• Organize consulting engagements for Pantone Color Institute, including brand partnership initiatives, color strategy projects, workshops, palette creation, and trend forecasting tasks.

• Assist organizations in maximizing the value of their Pantone investments and collaborations.

• Convert client goals into actionable project plans, milestones, timelines, and deliverables.

• Proactively manage risks and client expectations.

• Lead business reviews and strategic check-ins with customers.

• Facilitate renewals and identify opportunities for account expansion alongside Enterprise Sales Directors.

• Oversee Custom Color projects and B2B licensing collaborations.

• Coordinate with internal and external stakeholders across legal, finance, operations, sales, and delivery teams.

• Maintain account plans, forecasts, renewal pipelines, and customer activities in CRM systems.

⛳️ Requirements

• 5–8 years of experience in Account Management, Customer Success, Client Services, or similar customer-facing roles.

• Proven track record managing enterprise-level B2B customer relationships successfully.

• Experience in coordinating intricate projects, deliverables, timelines, and stakeholder communications across various functions.

• Background in supporting customer retention, contract renewals, and account growth strategies.

• Excellent communication, organizational, and project management capabilities.

• Familiarity with CRM tools for managing customer activities, forecasts, and account strategies.

• Preference for candidates located in Central or Eastern Time zones.

🏝️ Benefits

• Eligibility for bonus pay.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan.