Account Manager – E-commerce

This is a fully remote position, open to applicants in Peru.

📋 Description

• Oversee designated clients and their e-commerce platforms by strategizing, briefing, monitoring, and implementing marketing campaigns.

• Cultivate and enhance client-agency relationships.

• Design and execute email, SMS, pop-up, and flow marketing strategies.

• Manage around 40 distinct marketing campaigns each month.

• Supervise Copywriters, Designers, and Account Managers’ Associates.

• Develop campaign timelines, brief campaigns, assign creative tasks, and ensure timely execution.

• Track campaign performance and optimize email marketing outcomes.

• Convey client requirements to internal teams and collaborate across various departments.

• Lead and participate in regular client meetings.

• Gather and analyze consumer demographic and trend information.

• Establish weekly objectives and report on campaign performance, including email revenue, A/B testing outcomes, and optimization strategies.

• Uphold KPI targets and maintain high work standards within the Service Department.

• Manage client retention and implement strategies to reduce churn.

• Address client satisfaction and campaign performance challenges.

• Identify opportunities to broaden client services and propose upsell options based on data analysis.

• Research industry best practices and share insights with account management leadership.

• Engage in group calls, training sessions, and skill development activities.

• Serve as a liaison between clients and cross-functional teams for new services and products.

• Assist with internal service-related requirements.

• Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position.

• At least 6 months of experience specifically in email marketing.

• Demonstrated success in a leadership capacity, particularly in guiding creative teams to produce client-oriented work.

• Capacity to work autonomously while upholding work standards.

• High level of accountability, responsiveness, and ability to meet deadlines.

• Strong problem-solving, critical-thinking, and analytical abilities.

• Growth and results-focused mentality; receptive to and able to implement constructive feedback.

• Exceptional interpersonal, verbal, and written communication skills in English; fluency in English is mandatory.

• Capable of learning and adapting swiftly.

• Excellent time-management skills with a strong focus on productivity and efficiency.

• Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Knowledge of email marketing, e-commerce, or Klaviyo is advantageous.

• Availability and responsiveness from Monday to Friday between 3–6 PM BCN time.

• Consistent availability for 30–35 hours per week, totaling approximately 140 hours per month.

• Reliable internet connection, laptop or PC, and capability to participate in virtual video meetings.

🏝️ Benefits

• Full-time commitment with a fixed monthly salary paid in USD.

• A trial-and-adaptation phase for the first two months compensated at the full rate.

• Regular performance evaluations every 9–12 months, with the initial one occurring after 3–6 months.

• Role and workload reassessment after 6–12 months.