Account Manager – E-commerce

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee designated clients and their e-commerce platforms by strategizing, briefing, tracking, and implementing marketing campaigns aimed at boosting conversions and sales.

• Manage and facilitate relationships between clients and the agency.

• Develop and implement strategies for email, SMS, pop-ups, and flow marketing, managing around 40 distinct campaigns each month.

• Lead teams comprising Copywriters, Designers, and Account Manager Associates.

• Create campaign calendars, brief new initiatives, assign creative tasks, and ensure timely delivery.

• Ensure that client needs and expectations are consistently met.

• Enhance email marketing outcomes and evaluate campaign effectiveness.

• Collaborate with team members to swiftly address client inquiries.

• Maintain ongoing communication with clients and conduct client meetings.

• Gather and analyze consumer demographic and trend data to inform marketing objectives.

• Report on email campaign performance metrics, including revenue, top-performing campaigns, A/B testing outcomes, and optimization strategies.

• Collaborate with the Service Department to uphold standards and achieve client KPIs.

• Monitor client retention and implement strategies to reduce churn.

• Address client satisfaction and campaign performance challenges.

• Serve as a liaison between clients and cross-functional teams regarding new services and products.

• Identify opportunities for service expansion and develop targeted upsell campaigns.

• Research industry best practices and present insights to account management leadership.

• Assist with internal service-related tasks.

• Report directly to the Account Managers' Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing role.

• At least 6 months of experience in the email marketing sector.

• Proven success in a leadership role, particularly in guiding a creative team to deliver high-quality client work.

• Capability to work independently without compromising quality.

• Strong accountability, responsiveness, and ability to meet deadlines.

• Excellent problem-solving, critical thinking, and analytical abilities.

• Growth-oriented and results-driven mindset with the capacity to accept constructive criticism.

• Exceptional interpersonal, verbal, and written communication skills in English; fluency in English is mandatory.

• Quick learner with the ability to adapt swiftly.

• Strong time management skills, focus, productivity, and efficiency.

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Knowledge or experience in email marketing, e-commerce, or Klaviyo is an advantage.

• Availability and responsiveness during office hours, Monday to Friday, between 3-6 PM BCN time.

• Commitment to consistently working 30-35 hours per week, totaling approximately 140 hours per month.

• Reliable internet connection and access to a laptop or PC.

• Capability to participate in virtual video conferences.

• Openness to receiving and constructively providing feedback and criticism.

• Comfortable operating in a remote work environment.

🏝️ Benefits

• Fixed monthly salary paid in USD.

• The first two months serve as a trial and adaptation period, compensated at the full rate.

• Regular performance evaluations every 9-12 months, with the first review occurring after 3-6 months.

• Role and workload reassessment after 6-12 months.