Account Manager – E-commerce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee designated clients and their online stores by planning, briefing, monitoring, and executing marketing campaigns designed to enhance conversions and sales.

• Manage and supervise relationships between clients and the agency.

• Develop and implement strategies for email, SMS, pop-up, and flow marketing.

• Lead teams comprised of Copywriters, Designers, and Account Managers’ Associates.

• Create client campaign calendars, brief new initiatives, delegate creative tasks, and ensure timely delivery.

• Ensure that the marketing campaigns for assigned clients are executed effectively and yield strong results.

• Foster and maintain robust client relationships while building trust.

• Address client needs and manage expectations effectively.

• Enhance email marketing performance and establish new weekly targets.

• Collaborate with team members to promptly respond to client inquiries.

• Lead and participate in regular client meetings while ensuring continuous communication with clients.

• Collect and evaluate consumer demographic and trend data.

• Report on email campaign outcomes, including revenue, top-performing campaigns, A/B testing results, and optimization strategies.

• Collaborate with the Service Department to uphold work standards and achieve client KPIs.

• Monitor client attrition and implement strategies for retention.

• Address issues related to client satisfaction and campaign performance.

• Work autonomously with minimal supervision.

• Engage in group calls, training sessions, and skill-building opportunities alongside Account Managers.

• Serve as a liaison between clients and cross-functional teams regarding new services and products.

• Identify opportunities for service expansion and devise targeted upselling campaigns.

• Research industry best practices and share insights with the Account Managers’ Leads, Head of Account Managers, and Service Director.

• Assist with internal service-related requirements.

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months experience in a digital marketing role.

• At least 6 months of experience in the email marketing sector.

• Demonstrated success in a leadership role, particularly in leading creative teams.

• Ability to work independently while maintaining high-quality standards.

• Strong accountability and responsiveness, with an excellent capacity to meet deadlines.

• Problem-solving, critical thinking, and analytical abilities.

• Growth-oriented and results-driven mindset, with the ability to accept and implement constructive feedback.

• Exceptional interpersonal, verbal, and written communication skills.

• Quick learner with excellent time management, focus, productivity, and efficiency.

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Availability and responsiveness during office hours, from Monday to Friday between 3-6 PM BCN time.

• Ability to consistently work 30-35 hours per week, totaling approximately 140 hours per month.

• Stable internet connection and access to a laptop or PC; capability to attend virtual video conferences.

• Fluency in English.

• Capacity to work in a remote setting.

• Familiarity with email marketing, e-commerce, or Klaviyo is advantageous.

• Experience in account management or agency work is a plus.

• Previous remote work experience is beneficial.

🏝️ Benefits

• Fixed monthly salary paid in USD.

• Trial-and-adaptation period compensated at the full rate.

• Regular performance evaluations every 9-12 months, with the first review occurring after 3-6 months.

• Role and workload re-evaluation after 6-12 months.