Account Manager – E-commerce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee designated clients and their e-commerce platforms

• Strategize, brief, monitor, and implement marketing initiatives aimed at conversions and sales

• Manage the client-agency relationship for the assigned clientele

• Create and implement email, SMS, pop-up, and flow marketing strategies

• Handle around 40 distinct marketing campaigns each month

• Lead Copywriters, Designers, and Account Managers’ Associates

• Develop campaign schedules, brief campaigns, assign creative tasks, and ensure timely delivery

• Track campaign performance and enhance email marketing outcomes

• Maintain ongoing communication with clients and lead client meetings

• Gather and assess consumer demographic and trend information

• Establish new goals on a weekly basis

• Report on email marketing revenue, high-performing campaigns, A/B testing outcomes, and optimization strategies

• Collaborate with the Service Department to uphold standards and achieve client KPIs

• Manage client retention and implement strategies to reduce churn

• Address client satisfaction and campaign performance challenges

• Serve as the liaison between clients and cross-functional teams

• Identify opportunities to broaden services for clients

• Utilize data analysis to develop targeted upsell campaigns and present service offerings

• Investigate industry best practices and share findings with Account Managers’ Leads, Head of Account Managers, and Service Director

• Participate in group calls and training sessions for Account Managers

• Assist with internal service-related requirements

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position

• At least 6 months of experience in email marketing

• Proven success in a leadership role, particularly in guiding creative teams to produce client-centered work

• Ability to work independently while maintaining high work standards

• Strong accountability, responsiveness, and capability to meet deadlines

• Proficient in problem-solving, critical thinking, and analytical skills

• Growth-oriented and results-driven mindset

• Exceptional interpersonal, verbal, and written communication abilities

• Quick learner with adaptability

• Excellent time management, focus, productivity, and efficiency

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Must be accessible and responsive from Monday to Friday between 3-6 PM BCN time

• Required to work consistently 30-35 hours per week, totaling approximately 140 hours monthly

• Stable internet connection and a laptop or PC

• Ability to join virtual video meetings

• Proficiency in English

• Willingness to give and receive constructive feedback

• Contractor status upon signing a non-disclosure agreement

• Exclusivity commitment while employed with Hustler Marketing

• Must be able to provide a 30-day notice after the initial two months

🏝️ Benefits

• Fixed monthly salary paid in USD

• The first two months serve as a trial and adaptation period compensated at the full rate

• Regular performance evaluations every 9-12 months, with the first review occurring after 3-6 months

• Role and workload reassessment after 6-12 months

• Opportunity for remote work