Account Manager – E-commerce

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee designated clients and their e-commerce platforms.

• Plan, brief, monitor, and execute marketing campaigns aimed at boosting conversions and sales.

• Foster the client-agency relationship and ensure effective communication with clients.

• Create and implement marketing strategies that include email campaigns, SMS promotions, pop-ups, and automated flows.

• Manage around 40 distinct marketing campaigns each month.

• Lead a team of Copywriters, Designers, and Account Managers’ Associates.

• Develop campaign calendars, brief campaigns, delegate creative tasks, and ensure timely delivery of projects.

• Track campaign performance and enhance email marketing outcomes.

• Gather and analyze consumer demographic and trend information.

• Establish weekly objectives and report on campaign outcomes, revenue, A/B testing results, and optimization actions.

• Collaborate with the Service Department and cross-functional teams to achieve KPIs.

• Ensure client satisfaction and implement strategies for client retention.

• Resolve client and campaign performance issues.

• Lead and participate in regular meetings with clients.

• Serve as a liaison between clients and internal teams for new services and products.

• Identify opportunities for service expansion and develop targeted upselling campaigns.

• Research industry best practices and share findings with account-management leadership.

• Engage in group calls, training sessions, and skill-development activities.

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position.

• At least 6 months of experience specifically in the email marketing sector.

• Demonstrated success in a leadership role, particularly in guiding a creative team.

• Capability to work independently while maintaining high work standards.

• Strong accountability, responsiveness, and the ability to meet deadlines.

• Proficient problem-solving, critical thinking, and analytical abilities.

• Growth-oriented and results-driven mindset.

• Exceptional interpersonal, verbal, and written communication skills.

• Quick learning and adaptability skills.

• Excellent time management, focus, productivity, and efficiency.

• Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Availability and responsiveness during office hours, Monday to Friday from 3-6 PM BCN time.

• Capacity to consistently work 30-35 hours weekly, totaling approximately 140 hours monthly.

• Reliable internet connection and access to a laptop or PC.

• Ability to join virtual video conferences.

• Proficiency in English.

• Willingness to accept feedback and constructive criticism.

• Experience in remote work, account management, agency settings, email marketing, e-commerce, or Klaviyo is advantageous.

🏝️ Benefits

• The first two months serve as a trial-and-adaptation period, compensated at the full rate.

• Regular performance evaluations conducted every 9-12 months, with the initial review occurring after 3-6 months.

• Role and workload reassessment after a period of 6-12 months.