Account Manager – E-commerce

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee designated clients and e-commerce platforms by strategizing, briefing, monitoring, and implementing marketing initiatives.

• Manage and supervise the relationships between clients and the agency.

• Create and execute strategies for email, SMS, pop-up, and flow marketing.

• Lead teams comprised of Copywriters, Designers, and Account Managers’ Associates.

• Develop campaign timelines, brief campaigns, assign creative tasks, and ensure timely delivery.

• Evaluate campaign performance and enhance email marketing effectiveness.

• Maintain regular communication with clients and conduct routine client meetings.

• Gather and analyze consumer demographic and trend information.

• Establish weekly targets and report on revenue, top-performing campaigns, A/B testing, and optimization strategies.

• Work in collaboration with the Service Department to achieve client KPIs and uphold quality standards.

• Ensure client satisfaction and mitigate churn.

• Address issues related to clients and campaign performance.

• Serve as a bridge between clients and cross-functional teams for new services and products.

• Identify opportunities to broaden service offerings and develop targeted upselling initiatives.

• Investigate industry best practices and share insights with management.

• Support internal service-related tasks and engage in group calls and training sessions.

• Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position.

• At least 6 months of experience specifically in email marketing.

• Demonstrated success in a leadership capacity, particularly in guiding creative teams.

• Capacity to work autonomously while maintaining high standards.

• Strong accountability, responsiveness, and ability to meet deadlines.

• Proficient in problem-solving, critical thinking, and analytical abilities.

• Growth-oriented and results-driven mindset; receptive to constructive feedback.

• Exceptional interpersonal, verbal, and written communication skills in English; fluency in English is essential.

• Quick learner with the ability to adapt; proficient in time management, focus, productivity, and efficiency.

• Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Availability and responsiveness during office hours, Monday to Friday, 3-6 PM BCN time.

• Willingness to work 30-35 hours per week (around 140 hours per month).

• Reliable internet connection and access to a laptop or PC; capacity to participate in virtual video meetings.

• Comfortable with remote work.

• Agreement to NDA, exclusivity terms, contractor status, and a 30-day notice period.

🏝️ Benefits

• Fixed monthly salary paid in USD.

• The first two months serve as a trial-and-adaptation period compensated at the full rate.

• Regular performance evaluations every 9-12 months, with the initial review occurring after 3-6 months.

• Reassessment of the role and workload after 6-12 months.