Account Manager – E-commerce

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee assigned clients and their online retail platforms.

• Strategize, brief, oversee, and implement marketing campaigns designed to enhance conversions and sales.

• Manage the relationship between the client and agency, ensuring effective communication.

• Create and execute strategies for email, SMS, pop-up, and flow marketing.

• Handle approximately 40 distinct marketing campaigns each month.

• Supervise Copywriters, Designers, and Account Managers’ Associates.

• Develop campaign calendars, provide briefs for campaigns, delegate creative tasks, and ensure timely execution.

• Analyze campaign performance to enhance email marketing outcomes.

• Gather and evaluate consumer demographic and trend information.

• Establish weekly objectives and report on revenue, top-performing campaigns, A/B testing, and optimization strategies.

• Collaborate with the Service Department and cross-functional teams to achieve client KPIs.

• Address client satisfaction and campaign performance challenges.

• Manage client retention and implement strategies to reduce churn.

• Lead and participate in regular meetings with clients.

• Serve as a liaison between clients and internal teams regarding new services and products.

• Identify opportunities to broaden client services and present upsell options.

• Investigate industry best practices and share insights with Account Managers’ Leads, Head of Account Managers, and the Service Director.

• Report directly to Account Managers’ Leads, Head of Account Managers, and the Service Director.

⛳️ Requirements

• Minimum of 12 months experience in a digital marketing position.

• At least 6 months of experience in email marketing.

• Demonstrated success in a leadership role, particularly in guiding creative teams.

• Capability to work autonomously while upholding work standards.

• High levels of accountability, responsiveness, and ability to meet deadlines.

• Strong problem-solving, critical-thinking, and analytical abilities.

• Growth-oriented and results-driven mindset; receptive to constructive feedback.

• Exceptional interpersonal, verbal, and written communication skills.

• Quick learner with the ability to adapt efficiently.

• Excellent time management skills, focus, productivity, and efficiency.

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Availability and responsiveness from Monday to Friday between 3–6 PM BCN time.

• Willingness to work 30–35 hours per week, totaling approximately 140 hours per month.

• Reliable internet connection, laptop or PC, and capacity to participate in virtual video conferences.

• Proficiency in English.

• Willingness to both give and receive constructive criticism.

• Experience in remote work, account management, agency, e-commerce, and additional email marketing is advantageous.

🏝️ Benefits

• First two months compensated at full rate during the trial and adaptation phase.

• Regular performance evaluations every 9–12 months, with the initial review occurring after 3–6 months.

• Reassessment of the role and workload after 6–12 months.