Account Manager – Dutch speaking

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Take ownership and manage a substantial portfolio of existing Commercial clients.

• Retain and enhance recurring revenue across the established customer base.

• Grasp customer business goals, use cases, and criteria for success.

• Spot upsell and cross-sell opportunities.

• Act as the primary commercial liaison for accounts.

• Cultivate relationships with stakeholders and decision-makers.

• Drive account planning and execution strategies effectively.

• Lead discussions on renewals, pricing, and expansion initiatives.

• Collaborate with Customer Success, Solutions Engineering, Support, and various cross-functional teams.

• Monitor account health and usage indicators to prevent churn and reduce contraction.

• Ensure accurate forecasting and manage pipelines efficiently.

• Provide customers with insights, best practices, and a consultative approach.

⛳️ Requirements

• Proficient in both Dutch and English.

• Over 4 years of experience in a B2B SaaS sales or account management position, focusing on renewals and expansion revenue.

• Ideally, experience with eCommerce or digital experience platforms.

• Proven track record of managing and expanding a book of business.

• Demonstrated ability to identify and secure expansion opportunities within existing accounts.

• Strong collaboration capabilities and ability to engage with cross-functional partners.

• Ability to handle a high volume of accounts while maintaining meticulous attention to detail and prioritization.

• Experience with SaaS, APIs, or products targeted at developers (preferred).

• Familiarity with usage-based or consumption-based business models (preferred).

• Knowledge of the Dutch and Nordic markets (preferred).

🏝️ Benefits

• Flexible workplace model that allows autonomy in choosing where and when to work.

• Remote work option available within the specified country, either fully remote or hybrid-remote.

• Total Rewards philosophy aimed at compensating and recognizing employees for their contributions.