Account Manager – Dedicated

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for the designated customer base and foster strong relationships.

• Collaborate with internal teams and analysts to optimize capacity and freight management.

• Seek out additional freight opportunities to minimize empty miles when required.

• Investigate and resolve service issues on a daily basis.

• Monitor and track shipments while ensuring exceptional service with an on-time performance rate of 95% or higher.

• Communicate excess load availability to the Brokerage and Rail divisions.

• Verify the accuracy of EDI data prior to customer verifications being released.

• Supervise internal activities that influence service commitments.

• Maintain essential carrier performance metrics.

• Address customer requests, including urgent inquiries, within the supply chain delivery schedules.

• Manage bookings and tackle issues related to delayed pickups, deliveries, and billing.

⛳️ Requirements

• A minimum of 3 years of experience in business development, sales, or transportation operations.

• Intermediate proficiency with Microsoft Excel functions.

• Capability to manage a high volume of inbound and outbound emails, with a solid understanding of capacity and network.

• Highly organized and effective in managing multiple stop deliveries.

• Ability to thrive in a deadline-oriented environment with rapidly evolving priorities.

• Experience in servicing multi-million-dollar accounts and supporting both new and existing sales opportunities.

• Knowledge of specific KPI contract details relevant to each client and applicable awards.

• Some experience with the AS/400 operating system is preferred.

🏝️ Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurance options available.

• 401(k) retirement plan.