Account Manager, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the daily commercial and strategic management of a portfolio of accounts.

• Establish trusted relationships with budget holders and those responsible for renewal decisions.

• Create and execute account cadences, which include QBRs, roadmap discussions, and renewal schedules.

• Formulate clear narratives regarding partnership direction and value.

• Collaborate closely with the Customer Success Technical Manager to align platform support with account strategy.

• Ensure all account documentation, trackers, and materials are comprehensive, up-to-date, and client-ready.

• Identify and capitalize on opportunities for expansion and upselling based on client objectives and usage trends.

• Enhance account retention, renewals, expansion revenue, QBR and account-plan quality, client satisfaction/NPS, documentation accuracy, and proactive communication.

⛳️ Requirements

• Applicants must reside on the East Coast and be within the Eastern Time Zone.

• 3-5 years of experience in customer success, account management, or client-facing commercial roles, preferably in SaaS, advertising, or marketing technology.

• Experience in an agency setting is crucial.

• Proven ability to manage 3–7 client accounts concurrently.

• Excellent organizational and account management capabilities.

• Demonstrated history of managing renewals and growing client accounts.

• Strong communication and presentation skills in client-facing situations.

• Capacity to conceptualize account strategy, commercial frameworks, and stakeholder relationships rather than just platform mechanics.

• Experience in creating and maintaining clear, well-organized account documentation, including trackers, QBR presentations, and account plans.

• Familiarity with subscription-based business models is preferred.

• A genuine interest in how generative AI is transforming marketing and creative workflows.

• Ability to collaborate with agency partners like OLIVER.

🏝️ Benefits

• 25 days of PTO in addition to public holidays, with a Flexible Time Off policy.

• Health insurance and private medical coverage.

• Monthly stipend for wellness, fitness, and learning and development.

• Remote work option—operate from anywhere within your home country.

• Enhanced parental leave policies for those becoming parents through birth, adoption, or surrogacy.

• Flexible working hours.