Account Manager, Customer Success

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily commercial and strategic management of a portfolio of accounts.

• Cultivate trusted relationships with budget holders and decision-makers involved in renewals.

• Develop and execute account cadences, including quarterly business reviews (QBRs), roadmap discussions, and renewal schedules.

• Create a comprehensive narrative outlining the direction of each partnership and the rationale behind it.

• Collaborate closely with the Customer Success Technical Manager to align platform experience with account strategies.

• Ensure all account documentation, trackers, and materials are complete, current, and client-ready.

• Recognize and pursue opportunities for expansion and upselling based on client objectives, usage trends, and potential value.

• Drive account retention, renewals, expansion revenue, quality of QBRs and account plans, client satisfaction/NPS, up-to-date documentation, and proactive communication with stakeholders.

⛳️ Requirements

• Candidates must reside on the East Coast and be within the Eastern Time Zone.

• 3-5 years of experience in customer success, account management, or client-facing commercial roles, preferably in SaaS, advertising, or marketing technology.

• Experience in an agency setting is essential.

• Proven ability to manage 3–7 client accounts concurrently.

• Excellent organizational and account management skills.

• Demonstrated success in owning renewals and growing accounts.

• Strong client-facing communication and presentation abilities.

• Ability to operate one layer above the tool, concentrating on account strategy, commercial structure, and stakeholder relationships rather than platform mechanics.

• Experience in developing and maintaining clear, organized account documentation, including trackers, QBR presentations, and account plans.

• Familiarity with subscription-based business models.

• A genuine interest in how generative AI is transforming marketing and creative workflows.

• Must possess the legal right to work and reside in the country where you intend to work.

🏝️ Benefits

• 25 days of paid time off (PTO) in addition to public holidays, while operating under a Flexible Time Off policy.

• Health insurance/private medical coverage.

• Monthly stipend for wellness, fitness, and learning and development initiatives.

• Remote work opportunity – operate from anywhere within your home country.

• Enhanced parental leave policies for those becoming parents through birth, adoption, or surrogacy.

• Flexible working hours.