Account Manager – Customer Success

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary relationship manager and trusted advisor for the healthcare system along with its hospital and pharmacy stakeholders.

• Represent Cardinal Health within a large and intricate customer organization.

• Provide a consistently responsive, accurate, and solution-focused customer experience.

• Acknowledge customer inquiries, comprehend priorities, deliver precise information, and ensure issues progress without the need for repeated follow-ups.

• Coordinate resources from Cardinal Health, communicate clear ownership and timelines, and deliver solutions alongside strategic insights.

• Cultivate trust through authentic support, empathy, dependability, and an understanding of customer priorities.

• Engage proactively with customers and internal stakeholders throughout the resolution process.

• Manage a substantial volume of requests, recurring deliverables, meetings, reports, and urgent priorities.

• Drive complex issues toward resolution across multiple teams, including escalation and rapid turnaround.

• Utilize Excel functions such as VLOOKUPs, formulas, and data tools to organize, validate, reconcile, and analyze information.

• Recognize trends and risks, translating financial, operational, utilization, inventory, compliance, and service data into insights and recommended actions.

• Lead customer meetings and business reviews, clarify complex information, and guide discussions toward decisions and next steps.

• Foster cross-functional relationships and pinpoint accountable partners.

• Anticipate deadlines, risks, customer inquiries, and future needs.

• Adhere to established processes, fulfill commitments, deliver precise work on time, and prevent recurring issues.

• Navigate challenging conversations, adapt to feedback, and sustain constructive customer partnerships.

• Lead customers through resistance to new ideas or changes while identifying practical methods to add value.

• Professionally balance competing priorities, ambiguity, escalations, and urgent customer situations.

⛳️ Requirements

• Previous experience in a direct customer-facing role.

• Previous experience delivering in-person or live video presentations to external Cardinal Health customers and articulating metrics.

• Strong analytical and reporting skills.

• Proficiency in Excel VLOOKUP is essential.

• Ability to problem-solve and develop key relationships with both external and internal customers.

• Willingness to travel quarterly to client sites, primarily within the Pacific time zone.

• Team-oriented, with a focus on continuous improvement and personal development.

• Capability to identify needs, take action, and manage projects effectively.

• Excellent communication skills.

• Strong attention to detail.

• Must be available to work traditional Pacific Time Zone hours.

• Candidates who are re-entering the workforce, individuals with disabilities, those without a college degree, and veterans are encouraged to apply.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before payday with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-life resources

• Paid parental leave

• Healthy lifestyle programs

• Employee development and well-being programs

• Dedicated training programs

• Collaborative atmosphere