Account Manager – Commercial Lines

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee the overall client relationship by delivering strategic guidance on coverage, risk management, and business requirements.

• Act as the primary client liaison, responding to inquiries, advising on coverage modifications and contractual obligations, and educating clients on policy exclusions and exposures.

• Collaborate in crafting insurance plans customized to meet client specifications.

• Serve as a field underwriter and authorized representative of insurance carriers to evaluate and secure coverage.

• Manage the renewal remarketing process to maintain high account retention rates.

• Supervise client proposals, submissions, loss assessments, risk analyses, quotes, and policy documentation.

• Communicate billing and invoicing alternatives.

• Prepare insurance summaries, schedules, binders, certificates, policies, endorsements, and related documents.

• Assist clients with initial claims reports and coordinate visits from adjusters or claims teams.

• Ensure prompt responses from carriers to accelerate claim settlements.

• Conduct policy reviews during renewals and audits, validate accuracy, and implement necessary corrections.

• Communicate significant audit discrepancies and determine appropriate follow-up actions.

• Assess cancellation requests and strive to retain client accounts while upholding financial integrity.

• Keep abreast of industry trends, products, legislation, coverage options, and technological advancements.

• Propose process enhancements.

• Identify and address intricate client service challenges.

• Embrace innovative technology, including proprietary AI solutions, in the service workflow.

• Carry out other assigned projects, responsibilities, and tasks.

⛳️ Requirements

• A Property and Casualty License from the state of domicile is mandatory and must be upheld.

• A high school diploma or equivalent is required.

• A four-year degree is preferred.

• At least 5 years of account management experience in the insurance sector, with a focus on commercial lines of coverage, is required.

• Bilingual (Spanish/English) is advantageous or necessary in specific locations.

• Strong analytical and mathematical abilities.

• Proficient PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.

• Comprehensive understanding of advanced commercial lines of coverage and the capability to advise clients on complex insurance requirements.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Office, particularly Excel and Word.

• Computer literate with the ability to learn new software applications.

• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting processes.

• A valid driver's license.

• Willingness to travel to client locations.

• Reliable means of transportation.

🏝️ Benefits

• Competitive salary.

• Family health and wellness programs.

• 401K plan.

• Employee assistance programs.

• Paid time off.

• Paid holidays.

• Opportunities for career advancement and professional development.

• Discretionary annual incentive program, subject to program guidelines and individual and organizational performance.