Account Manager, Client Growth

This is a fully remote position, open to applicants in Michigan, +1 more state.

📋 Description

• Assist in daily account operations and address client requirements.

• Arrange client meetings, ensure availability, and share necessary files, details, and agendas in advance.

• Take detailed meeting notes and deliver prompt summaries with actionable items.

• Help in gathering business and project specifications.

• Engage in both internal and external brainstorming and ideation sessions.

• Collaborate with Project Management to ensure timely and budget-compliant project delivery.

• Create, enhance, and maintain project briefs for upcoming initiatives.

• Collect assets and feedback from clients and key stakeholders, relaying information to the internal team.

• Review content, design, and development outputs for quality assurance.

• Oversee multiple repository systems for client documentation and assets, including SharePoint.

• Proactively follow up with clients regarding milestones and deadlines.

• Coordinate with internal teams to ensure account success and client satisfaction.

• Manage client-related emergencies and daily communications.

• Engage with clients to ascertain priorities and guide internal teams accordingly.

• Conduct weekly or bi-weekly client status updates.

• Effectively coordinate with all agency departments.

• Comprehend client business needs and Ansira’s influence.

• Oversee client budgets and monthly billing processes.

• Communicate budget discrepancies and work to resolve them.

• Manage accounts receivable for overdue accounts.

• Identify project issues and lead resolution strategies with Client Partnership leads and subject matter experts.

⛳️ Requirements

• Bachelor’s Degree.

• 3+ years of experience managing client accounts in a dynamic agency setting.

• Previous advertising/marketing experience, particularly in digital, email, and/or database marketing, is highly preferred.

• Familiarity with digital, tech-savvy, and data-driven accounts is essential.

• Understanding of marketing and advertising principles.

• Proficient in Microsoft Office tools (Excel, Word, Outlook, PowerPoint, OneDrive).

• Excellent organizational skills, including the ability to multitask and manage time effectively.

• Thrive in a fast-paced environment, remain assertive and adaptable; solution-oriented and focused on resolution.

• Ability to perform well under the pressure of tight deadlines.

• Capable of interacting with all management levels, team members, and internal clients with a high degree of professionalism.

• Exceptional written and verbal communication abilities.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.