Account Manager – Chromatography, Mass Spectrometry

This is a fully remote position, open to applicants in New Hampshire, +1 more state.

📋 Description

• Promote and provide support for all products in the Chromatography and Mass Spectrometry Division.

• Establish and nurture effective, long-term relationships with customers.

• Identify and cultivate strategic opportunities for account growth.

• Act as the main point of contact for accounts and deliver sales expertise.

• Recognize and prioritize potential new client opportunities.

• Formulate strategies for solution implementation and account expansion.

• Enhance the share of wallet from existing accounts.

• Manage account relationships to foster growth and renewals across analytical instruments, consumables, and services.

• Offer product support, consultation, problem-solving, and expedite order processing.

• Determine and verify the optimal technology solutions for customer requirements.

• Generate quotations, negotiate contracts, and finalize orders with end users and purchasing departments.

• Assist with procurement procedures.

• Utilize data and metrics to create and report on account strategies and tactics.

• Develop sales strategies for the territory and maintain a pipeline to achieve or surpass quarterly sales goals.

• Employ Thermo Fisher Scientific sales tools to manage accounts, opportunities, pipelines, and forecasts.

• Keep track of competitor and industry activities and introduce new products and services.

• Collaborate with technical sales, field application, lab application, and IES specialists.

• Lead and participate in technical business presentations, trade shows, user meetings, and customer events.

• Share account information and sales leads across commercial divisions.

• Analyze sales data, market trends, customer behavior, and financial metrics to create projections and revenue forecasts.

⛳️ Requirements

• A minimum of 3 years of proven sales experience in analytical instrument markets, demonstrating a history of meeting sales targets and driving revenue growth.

• Bachelor’s degree in a scientific discipline or equivalent professional experience.

• Strong understanding of the market and a well-established professional network.

• Experience in delivering on-site customer seminars and technical presentations.

• A commercially driven mindset with a strong desire to acquire new business.

• Exceptional interpersonal, verbal and written communication, and presentation skills.

• Proficiency in English and Spanish as required for the designated region.

• Proven commercial excellence in a matrix work environment.

• Competency in MS Office and CRM systems.

• Capability to explain and market the technical features of Thermo Fisher Scientific’s scientific product offerings.

• Willingness to travel to customer sites up to 80%, including overnight stays.

• Exemplify the values of Thermo Fisher Scientific: Integrity, Intensity, Innovation, and Involvement.

🏝️ Benefits

• Annual variable bonus based on performance results at the company, team, and/or individual level, in line with company policy.

• Comprehensive national medical and dental plans.

• National vision plan, including health incentive programs.

• Employee assistance and family support initiatives.

• Commuter benefits available.

• Tuition reimbursement programs.

• Minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver responsibilities.

• Coverage for accident and life insurance.

• Short- and long-term disability benefits according to company policy.

• Competitive 401(k) retirement savings plan in the U.S.

• Employee Stock Purchase Plan (ESPP), enabling eligible employees to buy company stock at a discounted rate.