Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the main point of contact for customer account management for designated accounts

• Establish and nurture robust, long-lasting relationships with clients

• Conduct Quarterly Business Reviews to assess performance, discuss strategic objectives, and align on initiatives

• Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

• Identify and propose cross-selling and upselling opportunities

• Negotiate contracts and finalize agreements to maximize profitability

• Monitor and log tasks, client interactions, and progress in HubSpot

• Communicate monthly and quarterly progress on initiatives to both internal and external stakeholders

• Compile detailed status reports on account performance

• Project and monitor quarterly sales results and yearly account forecasts

• Address conflicts and provide timely solutions for customers

• Escalate complex client requests or issues as necessary

• Represent the voice of the customer within Xtremepush

• Collaborate with cross-functional teams to implement customer strategies

• Formulate and execute strategic plans to improve customer satisfaction and loyalty

• Ensure the timely and successful delivery of solutions that meet customer needs and objectives

⛳️ Requirements

• Demonstrated experience as an Account Manager, Customer Success Manager, or in a comparable role

• Minimum of 5 years of experience within a tech / SaaS organization

• Proficient in communicating, presenting, and influencing key stakeholders at all organizational levels, including executive and C-suite

• Experience in delivering client-focused solutions that address customer needs

• Capability to manage multiple account management projects while ensuring attention to detail

• Exceptional listening, negotiation, and presentation skills

• Strong verbal and written communication abilities

• Familiarity with SaaS customer management or a background in data with client communication skills, along with an understanding of consumer behavior is preferred

• Proficiency in an additional language is a plus

• Willingness to work in the US East Coast timezone

🏝️ Benefits

• Equal opportunity employer

• Diversity-supportive and inclusive workplace culture

• Personalized, relevant, and timely customer engagement technology environment