Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Drive sales growth within a specified territory.

• Develop and sustain long-term relationships with a diverse client portfolio.

• Act as an advocate for clients, communicating with internal teams to deliver high-quality products.

• Enhance sales and gross profit through relationship-focused selling with both existing and prospective customers.

• Create profitable sales and foster customer loyalty through value-added services.

• Strengthen customer loyalty and retention via daily outbound calls and in-person visits.

• Cultivate relationships with current customers, assess their needs, and present Marketlab solutions.

• Surpass goals and objectives in outbound contact scenarios.

• Expand customers’ share of annual spending on consumable goods.

• Provide dedicated account management and proactively engage customers regarding services, products, samples, sourcing, and pricing.

• Collaborate with product development and purchasing to source requested products and secure pricing, availability, and discount terms.

• Prepare and deliver quotations based on profit margin guidelines.

• Follow up on quotations to successfully close sales.

• Reach out to targeted customers to understand their needs and position Marketlab as a preferred supplier.

• Accurately enter and maintain customer data within the CRM database.

• Enhance product, market segment, and sales skills through training and self-study.

• Collaborate across departments with Marketing, Product Management, Customer Experience, and other teams.

• Keep management informed about market conditions and competitive landscapes.

• Recommend enhancements to operational effectiveness.

• Resolve established customer account issues and address inquiries regarding account activities and products.

• Partner with internal resources to handle complaints.

• Share insights from the industry and customer feedback with Marketing and assist in executing marketing campaigns.

⛳️ Requirements

• A Bachelor’s degree in Sales, Marketing, Business, or a related Healthcare field is preferred, or equivalent experience.

• A minimum of five years of sales experience is required.

• Inside sales experience is preferred.

• Experience in healthcare sales or hospital procurement is preferred.

• Background in selling consumable items in business-to-business contexts is preferred.

• Proven success in building relationships, selling skills, enhancing customer loyalty, and achieving objectives despite challenges.

• Energetic, self-motivated, and passionate about expanding the company and increasing market share.

• Proficient in Microsoft Office and/or Google Workspace.

• Familiarity with navigating customer relationship databases.

• Willingness to travel as necessary for on-site customer meetings.

• Travel requirements may range from 10% to 70% based on territory and customer needs.

🏝️ Benefits

• Exceptional products, operational excellence, and comprehensive technical and customer support.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.