Account Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as the primary liaison for client accounts, fostering retention, satisfaction, and account development.

• Supervise and manage designated remote teams and supervisors, ensuring that service delivery aligns with client expectations and service level agreements (SLAs).

• Oversee the setup of HubSpot, client workflows, and CRM activities, or assist clients utilizing these services.

• Facilitate the onboarding process for clients.

• Conduct regular audits of team performance proactively.

• Address and resolve operational challenges.

• Track client health indicators, including engagement, performance, and retention metrics.

• Record updates in management tools.

• Identify opportunities for expanding services or staffing options.

⛳️ Requirements

• Excellent spoken and written English skills (clear, assertive, and professional).

• Practical knowledge of HubSpot, or extensive experience with similar CRM systems, coupled with a quick learning ability.

• At least 3+ years of experience in Customer Success or Account Management.

• Demonstrated experience in supervising or leading teams.

• A quick learner who takes the initiative, manages challenging client situations with composure, and consistently enhances team workflows.

• Strong skills in project management, time management, and multitasking.

• Proficient in Microsoft Office Suite or equivalent tools.

• Familiarity with CRM systems is an advantage.

• Availability to work from 9:00 AM to 5:00 PM EST.

🏝️ Benefits

• 100% remote work environment.

• Flexible scheduling options.

• Opportunity to have a direct impact on customer success and operational excellence.

• Collaborate with international clients and dynamic teams.

• Chance to be part of a growing company dedicated to delivering high-quality service and measurable results.